Customer Service Representative

Customer Service Representative – Warehouse

Job Summary

Works under supervision. The Customer Service Representative responds to inbound inquiries from hospital staff for replenishment of supplies. Ensures that units are charged appropriately for the supplies as well as reverse charges for overstock or expired items.

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. At UT Southwestern, we invest in you with opportunities for career growth and development to align with your future goals and to provide security for you and your family. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a life-changing career!

Experience and Education

• High school diploma or equivalent required.
• Valid Texas driver’s license required.
• Previous experience in hospital or distribution preferred.

Job Duties

• Provide excellent customer service to hospital staff utilizing product knowledge and resources.
• Ensure that excess product is credited to the correct unit. Communicate product changes, stock outs and backorders to staff.
• Fill supply orders and distribute supplies throughout the hospital.
• Replenish returned supplies to correct bin locations, which are properly labeled, in the warehouse, rotate stock and check expiration dates.
• Practice inventory control by assuring all items leaving or returning to the department are properly expensed or credited.
• Provide professional, timely and accurate responses to requests made via phone calls, customer service window and email.
• Perform the following functions proficiently: check requisitions, pick supplies (VLM, BMSYS AND Horizontal) and warehouse support.
• Participate in inventory physical count, when scheduled, assuring accuracy.
• Performs other duties as assigned.

Knowledge, Skills, & Abilities

The following is the acronym, “PACT”, and is fundamental to all clinical positions at UT Southwestern Medical Center:

• P-Problem Solving: To achieve excellence in patient care and service, all employees are expected to take ownership in solving problems effectively, efficiently and to the satisfaction of the patient.
• A-Ability, Attitude and Accountability: In keeping with a professional healthcare environment, all employees are expected to have the ability to perform their jobs and to appear and conduct themselves in a professional and positive manner.
• C-Communications and Compassion: It is our goal that all our communications are clear, courteous, timely, and delivered with compassion, respect, and appropriate confidentiality.
• T-Teamwork: In our medical environment, our patients regard every employee they encounter as a member of the UT Southwestern Medical Center team. Our goal is to individually work hard to contribute to our team, support our co-workers, and to achieve not only excellent patient care and service, but also a satisfying, caring environment for each other.

This position is security-sensitive and thereby subject to the provisions of Texas Education Code §51.215.

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community.  As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: