Customer Service Representative

Looking to make your next career move? Kelly is hiring for a Customer Service Representative in Lowell, MA! This is a great opportunity to join the team at an international leader in transport systems solutions.

• Permanent role

• Full time, Monday-Friday

• Onsite position

• $25-30/hr

Summary

• Serve as the primary point of contact for customer or service management inquiries

• Respond promptly to inquiries via phone or email providing accurate information and assistance

• Create quotations for parts orders and repairs

• Create return orders

• Create customer invoicing related to parts and repair orders

• Process orders received from customers; verify order details, pricing, and availability

• Monitor inventory levels and coordinate with the procurement team to replenish stock as needed.

• Perform follow up activities related to open customer orders including shipping updates and tracking information

• Ensure accurate tracking of inventory and coordinate with warehouse personnel to ship orders in a timely manner.

• Ensure orders are shipped using appropriate shipping methods

• Address any concerns or issues raised by customers regarding their orders

• Generate reports on sales, inventory levels, and order fulfillment metrics as needed.

Qualifications

• 2-3+ years of business-to-business customer service experience

• Strong interpersonal and communication skills, both written and verbal

• Proficiency in Microsoft Office

• Experience in a technical or manufacturing environment a plus

If you are interested in this opportunity and meet the above qualifications, apply to this posting today for immediate consideration!

#P1 #CB

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.