Customer Service Representative

We are looking for a CSR to join our staff & serve America’s Best Pizzas!

As a CSR or customer service representative, your primary responsibilities include inputting orders on the POS screen both at the front counter & over the phone, handing food to customers or third-party representatives upon arrival, & providing product/service information with a smile. Your duties involve providing customers with a pleasant & inviting atmosphere; along with helping the rest of the staff in managing the restaurant.

Job Responsibilities include but are not limited to:

• Greet and welcome customers to the restaurant 
• Take orders, process payments, & customer phone calls
• Resolve customers’ concerns and answer customers’ questions to your best ability
• Maintain a positive attitude and calmly respond to customers’ complaints
• Attract customers by promoting the product and company positively, answering questions, and addressing concerns as they arise
• Receiving in-the-moment coaching & hands-on training 
• Assisting management with in-store tasks & other daily store duties
• Prepare customer orders & help with kitchen prep activities 
• Bag, box, wrap, & distribute orders 
• Cleaning, maintaining, & stocking the showroom & kitchen 
• Complying with the rules and regulations of the company

Requirements

* Must be 16 years of age or older
* Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
* Familiarity with kitchen equipment & POS/KPS systems
* Understanding of food hygiene
* Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
* Good time-management skills
* Ability to enter orders using a computer keyboard or touch screen.
* Flexibility to work in shifts, including weekends and evenings
* Ability to handle the physical demands of a restaurant – standing, lifting, carrying, etc.