Customer service representative

We are LAUSD. We are at the forefront of innovation in public education,

focused on a clear and inspiring vision of the future for all of our students

as they venture forward on their journey as lifelong learners. Here, you

will have the opportunity to exercise your potential in a role supporting

the business of education. Our work directly contributes toward the goal

of ensuring that our students graduate ready for the world – ready to
thrive in college, career and life.

LAUSD is the second largest school district in the nation with an

enrollment of nearly 575,000 students. We serve an area totaling 710

square miles, with over 1,190 schools and educational centers, and we

employ over 74,000 individuals, making us one of the largest employers

in our city.

LAUSD Employees: Please be advised that all LAUSD employees must

sign in to the GlobalProtect Virtual Private Network (VPN) in order to

submit an application from an external network outside of an LAUSD

location. For assistance with installing the GlobalProtect virtual network,

please contact Information Technology Services at or

.

Benefits Insurance: Paid premiums for your choice of several medical, dental,

vision, and life insurance plans. Retirement: Membership in the California

Public Employee Retirement System (CalPERS).

Vacation: Two weeks of paid vacation to start. Three weeks after five

years of year-round paid service.

Paid Holidays: Up to 13 days.

NOTE: Positions in this job classification may be offered on a 10 or 11

month basis - salary and paid time off for 10 or 11 month positions will be

adjusted accordingly.

Job Duties/Responsibilities The full class description with all job duties/responsibilities may be found

at the following site: .

SOME TYPICAL DUTIES MAY INCLUDE:

Provides direct service on the phone or in-person to employees, retirees,

parents/guardians, students, and the public by answering routine

questions and providing general information pertaining to an assigned

department or office.

Identifies appropriate resources in response to questions related to

payroll, health and medical benefits, worker’s compensation,
assignments, garnishments, services related to students, or general

District policies and procedures.

Utilizes District application systems to research information and to input

and maintain data.

Minimum Requirements ENTRANCE QUALIFICATIONS

Education: Graduation from high school or evidence of equivalent

educational proficiency. An Associate of Arts degree from a recognized

two year college or 60 semester or equivalent quarter units from a

recognized college or university is preferred.

Experience: Two years of clerical experience performing customer

service activities in a District school or office. Experience in interpreting,

applying, and explaining District policies and practices, rules and

regulations, and procedures is preferable.

Employment Selection Process Please be sure to include correspondence from @lausd.net as an

approved sender so that messages aren't accidentally placed into your

spam/junk e-mail folder.

The employment selection process for Office Technician consists of a

computerized performance assessment, computerized data entry test

and a scored questionnaire.

TESTING PROCESS:

The computer-based assessment is a common assessment for several

classification within the clerical series. Therefore, if you have applied and

recently tested for this position and/or other clerical positions and have

not met the 30 days re-take policy, you may not be able to re-test. We

will certify your prior scores. Even if you take the test, the scores will be

invalid.

The computerized performance assessment (Skill Check) will assess

your proficiency in Microsoft Word, Microsoft Outlook and computerized

data entry skills. There is an additional test computerized test component

that will assess customer service skills.

You will be invited to take these assessments online and testing will be

conducted remotely and all applications will be required to submit a

Candidate Confidentiality Form prior to testing. Failure to submit these

forms before the given deadline will result in the withdrawal of your

application from the selection process.

Your test scores from these assessments will be banked and used for

final calculation.

You must receive PASSING SCORES on all TEST MODULES, for all the

assessments, to remain in the selection process.

Candidates who receive a failing score on any test module will NOT be

eligible to move forward in the selection process.

Note: if you have existing scores for this assessment that are less than a

year old, at the time of final scoring, those scores are valid as well and

could be applied as your final score if they are higher.

The scored questionnaire, which you will be completing as part of the

application process, will be worth 100% of a candidate's overall score

and will be used to rank order candidates on the resulting eligibility list.

Therefore, when completing the questionnaire, please make sure you

provide detailed responses to all the questions/statements.

If you are successful on all the assessments and meet the minimum

education requirement, you will be added to the eligibility list provided

you submit the High School diploma or equivalent, or an Associate of

Arts degree or equivalent units, when requested during the recruitment

process.

The hiring departments have requested that we proceed with the

selection process in a quick and timely manner. To honor this request,

we will be adhering to a pre-planned employment assessment schedule.

We anticipate receiving a number of well-qualified applications for this

position; therefore, there will be a competitive process. The hiring

departments have requested that we proceed with the selection process

in an expeditious and timely manner. To honor this request, we will be

adhering to a pre-planned employment assessment schedule. For

up-to-date information about test dates, view our testing schedule by

visiting our website at - My LAUSD

Career/Hiring Process/Pre-Employment Testing Process. As testing

dates may change, we encourage you to visit this site periodically to

confirm testing schedules. If you are unable to attend the scheduled

dates, please note that we recruit for this position on a regular basis. We

encourage you to visit our website, periodically

to check for the next recruitment and we encourage you to apply again.

For more information about the LAUSD employment assessment

process, visit the 'My LAUSD Career' section of our website at

.

Application Process DO YOU NEED TECHNICAL ASSISTANCE WITH THE ON-LINE

APPLICATION?

Email us at

To find out whether the application deadline has been extended, visit the

website at: .

The Los Angeles Unified School District intends that all qualified persons

shall have equal opportunities for employment and promotion.

Reasonable accommodations in completing an application and testing

are available to individuals with disabilities. Please call

for more information.

Additional Posting Information The Los Angeles Unified School District is committed to providing a

working and learning environment free from discrimination, harassment,

intimidation, abusive conduct, or bullying. The District prohibits

discrimination, harassment, intimidation, abusive conduct or bullying

based on actual or perceived race or ethnicity, gender/sex (including

gender identity, gender expression, pregnancy, childbirth,

breastfeeding/lactation status and related medical conditions), sexual

orientation, religion, color, national origin (including language use

restrictions and possession of a driver’s license issued under Vehicle
Code), ancestry, immigration status, physical or mental disability

(including clinical depression and bipolar disorder, HIV/AIDS, hepatitis,

epilepsy, seizure disorder, diabetes, multiple sclerosis, and heart

disease), medical condition (cancer related and genetic characteristics),

military and veteran status, marital status, registered domestic partner

status, age (40 and above), genetic information, political belief or

affiliation (unless union related), a person's association with a person or

group with one or more of these actual or perceived characteristics, or

any other basis protected by federal, state or local law, ordinance, or

regulation in any program or activity it conducts or to which it provides

significant assistance.

For inquiries or complaints contact our Equal Opportunity Section, (213)

241-7685.

Selection and promotion are based on a competitive employment

assessment process. Candidates who pass all parts of the assessment

process are placed on a hiring (eligibility) list based on their assessment

score. Hiring departments may make job offers to candidates on the top

three ranks of the hiring list. Eligibility typically lasts for 12 months. The

hiring list resulting from this assessment process may be used to fill open

positions in related job classifications.