Customer Service Representative

Job Title: Customer Service Representative 

Hours: 7:30 am - 4:30 pm, Monday-Friday

Compensation: $18+ dependent on experience

Location: Irwin, PA

Direct hire

Internal Job ID: 10025822

Job Requirements:

Year(s) of Experience: 1-2 years of customer service experience

Education: HS diploma/GED required, bachelors preferred

Additional :

• Proficiency in MS Office especially excel is required.
• Salesforce and SAP are a plus.

This position is responsible for entering incoming orders, creating standard quotes, and supporting the Sales and Service Departments. Will perform any additional assignments, duties, and responsibilities as may be requested by management.

Role & Responsibilities:

• Develop SAP quotations for machine spare parts, consumables, tooling, contract services, etc. by working with Customers and internal partners. Support Regional Business Managers with Feasibility quotations and order entry.
• Present quotations to customer and follow-up to convert into sales.
• Provide prompt support to customer questions and requests.
• Perform commercial contract review and process customer purchase orders in SAP.
• Support Customer Service Manager with special projects as requested.
• Support Customer Feedback process
• Complete Customers’ Supplier Survey forms
• Update  Salesforce with machine serial numbers that are active/inactive.
• Provide back-up to Customer Service team members as needed.

Qualifications and Education Requirements:

• High school diploma or equivalent. Business school preferred
• Customer Service/Internal Sales experience preferred
• Good computer skills
• Good analytical and problem solving skills
• Able to understand machine tools and machine tool components
• Self-starter, with ability to work with limited direction in an office setting
• Good written and verbal communication skills
• Ability to follow tasks through completion efficiently and effectively in a fast-paced environment.
• Able to comprehend and follow ISO procedures and processes relating to job performance and quality.
• Team Player, with ability to work with all levels of employees from different functions and departments.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.