Customer Service Representative

Join Our Team as a Customer Service Representative at Custom Fabricating & Supplies!

About Us: Custom Fabricating & Supplies (CFS) is a leading provider of industrial masking products and solutions, renowned for our commitment to quality and customer satisfaction. Located in Franklin, WI, we are seeking a self-motivated and experienced Customer Service Representative to become an integral part of our dynamic team.

Why Join Us? As a Customer Service Representative at CFS, you will be the first line of contact for our clients and prospects. Working closely with Sales, Operations, Purchasing, Estimating, and Engineering teams, you'll ensure seamless workflows to meet and exceed customer expectations. If you're a computer-savvy multitasker who excels at building relationships and handling outbound calls, this is the perfect role for you!

Your Role:

• Be the friendly, knowledgeable voice of CFS, helping customers with quotes, orders, and inquiries.
• Collaborate with various departments to ensure smooth operations and happy customers.
• Use your communication skills to cold call and build new customer relationships.

What You'll Do:

• Build Relationships: Cultivate strong, lasting connections with potential and existing clients.
• Resolve Issues: Address and resolve customer queries and complaints with a positive attitude.
• Handle Data: Accurately process, record, and manage detailed customer information.
• Ensure Timeliness: Make sure customers receive their products and services on time, every time.
• Analyze Documents: Review and audit customer documents with a keen eye for detail.
• Report Insights: Prepare and present insightful data analysis reports.
• Innovate Solutions: Implement and monitor strategies that keep customers satisfied.
• Know Your Products: Become an expert on our technical and scientific products to better serve our clients.
• Prospect Leads: Proactively seek out new business opportunities through research, emails, and cold calls.
• Grow Professionally: Continuously develop your skills and knowledge by engaging in meetings, conferences, and team activities.
• Maintain Confidentiality: Handle all company matters with the utmost confidentiality.
• Support the Team: Adhere to company policies and procedures, contributing positively to the team environment.

Skills You Bring:

• People Skills: You're great with people and driven by results.
• Professionalism: A polished, professional demeanor at all times.
• Positivity: A positive, patient, and proactive approach to customer service.
• Follow Through: Ability to follow directions and execute tasks accurately.
• Problem Solver: Quick, effective problem-solving skills.
• Deadline Driven: Proven ability to meet deadlines consistently.
• Multitasker: Ability to juggle multiple priorities with accuracy and confidentiality.
• Communicator: Strong written and verbal communication skills.
• Math Whiz: Solid business math skills.
• Team Player: Ability to work both independently and as part of a team.
• Eager Learner: A positive attitude and a willingness to learn and grow.

Qualifications:

• Education: High School diploma or equivalent; a Bachelor's degree is a plus.
• Experience: At least 3 years in customer service, preferably in a manufacturing environment.
• Tech Savvy: Proficient in Microsoft Office Suite, ERP, and CRM systems.

Ready to Join Us? If you're ready to take your customer service career to the next level with a company that values quality, innovation, and customer satisfaction, apply now and become a key player in the CFS family!

Custom Fabricating & Supplies – Where Your Career Flourishes!