Customer Service Representative

Job Summary

The Harvard Museums of Science & Culture are dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – including fostering respect for all, serving the greater good, and welcoming individuals from diverse backgrounds, experiences, and perspectives. To learn more about HMSC's mission, objectives, and core values, please visit our website

Serving as a member of the front-line staff for the Harvard Museum of Natural History (HMNH), the Customer Service Representative will provide the highest level of customer service to ensure that all museum visitors have a positive experience. This position involves welcoming visitors, performing diversified sales, merchandising, cashier duties, and conveying general museum information to the public in a professional manner.

Position Description

• Greet visitors and provide assistance and information on an array of topics including exhibits, directions and building amenities, membership, shop sales, and general Harvard information as appropriate.
• Assist with shop merchandising to maximize sales, productivity, and profitability.
• Perform transactions on a computerized Point of Sale (POS) system.
• Conduct basic opening procedures of the shop, be familiar with daily memos and schedules, and restock merchandise.
• Conduct basic closing procedures including daily accounting and reconciliation, neatness in the shop, and organize all retail spaces including cash register areas, sales floor, and stock areas.
• Assist in unpacking, receiving, pricing and replenishment of inventory on a timely basis. Perform physical inventory and cycle counts.
• Respond to public safety issues and emergencies as required; report any physical plant or operations issues to appropriate staff.
• As part of museums' staffing plan, this role is expected to provide support to other visitor services locations as needed.
• Perform other duties as assigned.

Basic Qualifications

• High school graduate or equivalent
• Requires one year of retail experience; education may count toward experience

Additional Qualifications and Skills

• Excellent communication skills, attention to detail, computer aptitude, punctuality, and a positive, team-oriented approach.
• Familiarity with operating a computerized cash register.
• Demonstrated proficiency in accomplishing multiple objectives in a fast-paced, high-volume atmosphere.
• Attention to data accuracy and adherence to established departmental policy and procedure.
• Interest in museums helpful.
• Weekends and some holidays required. Note that the museums are open for business 357 days per year, and Visitor Services staff are considered essential employees to continue working throughout the year. The schedule is 7.5 hours on Sunday, 5 hours Wednesday-Thursday, and 7.5 hours Friday-Saturday, 32.5 hours per week.
• Additional language skills a plus.

Physical Requirements

Must be able to routinely lift up to 30 lbs and climb stairs

Working Conditions

This position will be based in Cambridge, MA. During emergency situations and severe inclement weather this position is designated as essential and critical to the operations of the FAS.

Additional Information

Other: The Harvard Museums of Science and Culture (HMSC) is a partnership of public museums in Harvard's Faculty of Arts and Sciences that includes the Harvard Museum of Natural History, the Harvard Museum of the Ancient Near East, the Collection of Historical Scientific Instruments and the Peabody Museum of Archaeology and Ethnology.

This position is subject to background check. All formal written offers will be made by FAS Human Resources

Benefits

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