Customer Service Representative - Hiring Fast

We are hiring a confident Customer Service Representative to join our dynamic team at Kelly Services in Mason, OH.
Growing your career as a Full Time Customer Service Representative is an amazing opportunity to develop productive skills.
If you are strong in project management, problem-solving and have the right initiative for the job, then apply for the position of Customer Service Representative at Kelly Services today!

Kelly ® Professional & Industrial, we’re passionate about helping you find a job that works for you . We’re seeking full-time Remote Customer Service Representatives for our client, one of our top clients, one of the largest eye-wear companies in the world located in Mason, OH!

Immediate Consideration, Virtual Interviews are being held ASAP

Pay: $16.00

Paid Training Schedule: Monday-Friday - 9:30am-6:00pm for first 2 to 2.5 to 2 weeks (virtual paid training)

Hours of Operation/Business hours: Monday through Friday – 8:00am-9:00pm (Work schedule will fall between these hours, work schedule will be assigned after training is completed)

Saturday – 9:00am – 7:00pm with a weekday off if assigned to work a Saturday

* NOTE: Remote- Must live within one hour driving distance from Mason, OH *

GENERAL FUNCTION

The Customer Service Representative provides high quality multi-channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.

MAJOR DUTIES AND RESPONSIBILITIES

• Assists customers telephonically and non-telephonically with service and support issues.

• Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.

• Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.

• Ensures productivity, revenue generation, and quality levels are met to meet and exceed customer expectations

• Uses courteous and professional language.

• Works effectively in a team environment.

• Creates a win-win resolution to problems.

BASIC QUALIFICATIONS

• Must live within one hour of Mason, OH

• High School or GED REQUIRED (Associates Degree preferred)

• 1+ years’ experience in high-volume call center

• Retail store/field experience a plus

• Ability to produce quality and professional written correspondence with customers

• Ability to demonstrate and perform basic math

• Commitment to providing resolution to customer issues on the first contact

• Strong English comprehension and a good command of grammar

• Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers

• If offered the position, computer equipment will be provided while on assignment

• Must be able to connect hardwire/ethernet, NO hotspots/WIFI

Important information:

This position is recruited for by a remote Kelly office, not your local Kelly branch. Please apply to this job posting to be considered for this position.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Benefits of working as a Customer Service Representative in Mason, OH:

● Learning opportunities
● Opportunities to grow
● Attractive package