Customer Service Representative - Hiring Immediately

We are looking for an organized Customer Service Representative to join our dynamic team at Historic Tours of America in Nashville, TN.
Growing your career as a Full Time Customer Service Representative is a great opportunity to develop excellent skills.
If you are strong in persuasion, critical thinking and have the right mindset for the job, then apply for the position of Customer Service Representative at Historic Tours of America today!

JOIN OUR HISTORIC TOURS OF AMERICA FAMILY!



This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!



Position Summary


The Customer Service Representative gives accurate information about sightseeing tours and guides customers to the Old Town Trolley stops/ticket booths, and effectively control guest lines and organize tour departures to ensure tours stay on schedule.



What We Offer:

• Competitive pay and paid training: $17per hour

• All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
• All FT, PT and Seasonal employees are eligible for:
• Paid sick time
• 401K plan with company matching*
• Flexible schedules, including a combination of weekdays and weekends are available
• Fun, upbeat work environment with various award and recognition celebrations throughout the year
• Teladoc - 24 hr. access to doctor by phone or computer for employee and their dependents. Employer pays 100%
• Discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah and Washington, DC since 1980!



Start your new Career With Us Today!


*Eligibility requirements may apply



Required Knowledge, Skills and Abilities

• Must be able to board and exit the trolley and assist guests with boarding and exiting the trolley
• Accurately handle money, credit cards and cash receipts
• Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests
• Ability to stand for long periods of time and work outside in the field and tolerate a wide range of temperatures and weather conditions
• Ability to handle stressful situations and difficult people both in person and via the radio while maintaining a professional and pleasant demeanor
• Ability to read, write and speak fluent English in order to communicate with fellow CASTmembers and the general public
• Ability to work flexible shifts, including days, evenings, weekends and holidays

Qualifications

• High school graduate or equivalent preferred
• Prior customer service experience preferred
• Outgoing and enjoy working with the public

Benefits of working as a Customer Service Representative in Nashville, TN:

● Learning opportunities
● Company offers career progression opportunities
● Competitive salary