Customer Service Representative - Hiring Now

We are looking for an enthusiastic Customer Service Representative to join our vibrant team at Nuvei in Scottsdale, AZ.
Growing your career as a Full Time Customer Service Representative is an incredible opportunity to develop useful skills.
If you are strong in creativity, adaptability and have the right experience for the job, then apply for the position of Customer Service Representative at Nuvei today!

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.

WE ARE NUVEI. Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible, and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 47 markets, 150 currencies and 586 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Your Mission

The Customer Service Representative is comfortable talking to merchants, providing guidance, feedback, and support, while working closely with partners and internal team members.

Key responsibilities include, but are not limited to:

• Provides basic operational support and guidance to merchants and partners on the Open Banking platform through phone calls, tickets, and emails.
• Analyzes requests and inquiries and escalates when necessary.
• Provides relevant system support and access to clients.
• Researches, troubleshoots, and resolves merchant problems.
• Reconciles transactions and settlements for merchants and partners.
• Performs a wide variety of administrative and clerical duties.
• Provides continuous feedback on how to improve processes and customer satisfaction.
• Accurately document and update merchant records.
• Ensure data integrity with all changes across all systems.
• Assist other areas as necessary and as business needs and capacity allows.
• Provides end-user support for merchants and partners in the gaming industry.
• Educates merchants, partners, and users on ACH-related processes.

Requirements

• Exceptional Customer Service skills
• Excellent communication skills (verbal & written)
• Strong reconciliation skills
• Aptitude for fostering positive relationships
• Teamwork and leadership skills
• Problem-solving attitude
• Excellent attention to detail, strong investigative and analytical skills
• Excellent time management skills and ability to work under a deadline
• Reliable and professional with a positive, helpful attitude
• Efficiently multi-task and prioritize
• Ability to resolve complex problems with minimal guidance
• Proficient in Excel, Word, Power Point, Outlook and Adobe

Benefits

Nuvei offers a wide variety of benefits which include Medical, Dental, Vision, STD, LTD, Paid time off, 401(k) and many other great benefits.

Nuvei perks also include:

• Long Term Incentive Program (LTIP) is an annual employee reward plan which allows Nuvei to make awards of Restricted Stock Units (RSUs) to all new employees.
• Frequent training programs on new systems and platforms.
• Free Virtual yoga, meditation and fitness classes, community involvement, and many social activities.
• Group Private Medical Insurance
• Up to 2.5 additional days of annual leave a quarter, if company hit quarterly targets
• Employee recognition program and possibilities for advancement in various fields.
• Modern, dynamic and great work environment.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.

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Benefits of working as a Customer Service Representative in Scottsdale, AZ:

● Excellent benefits
● Advancement opportunities
● Attractive package