Number of Applicants
:000+
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Customer Service Representative
Heartland Health & Wellness Fund is a full-service, independent home care company that offers an exceptional work environment. We are a team of people who care about our patients, our employees, and our customers. Heartland Health & Wellness Fund provides personal care services in the comfort of our own homes. We are looking for customer-oriented service representative with excellent communication skills who will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best customer service representatives are genuinely excited to help customers. They are patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary.
Reports To: Customer Service Manager
PRIMARY DUTIES AND RESPONSIBILITIES
ESSENTIAL FUNCTIONS
· Answer telephone, screen and direct calls or provide service to members.
· Staff the lobby and receptionist window.
· Respond to participant inquiries by phone and/or mail.
· Process enrollment and Life Event forms.
· Post Eligibility monthly
· Prepare and mail monthly enrollment packets.
· Receive and sort mail and deliveries.
· Oversee mailroom and daily mailings for Postal Service.
· Inventory and maintain paper supply, envelopes, and enrollment packet mailing materials.
· Correspond with and answer questions from participants, Vendors , Union representatives, employer's HR Dept . and providers regarding benefits and eligibility.
· Respond to request from participants for special forms.
· Handle related data entry information including correspondence with the PPO organization and precertification carriers.
· Scan in ALL member forms and indexing.
· Prepare and mail COBRA election and HIPAA notices.
· Prepare and mail COBRA election forms monthly.
· Knowledge and understanding of basic Contribution responsibilities.
ADDITIONAL DUTIES :
Short Term Disability
· Review and verify eligibility to send out disability forms when requested.
· Communicate with disability participants regarding their check disbursements.
· Provide disability department contact information to participants, providers, and employers. (ie, fax numbers, shared Sick Pay email address)
· Basic knowledge and understanding of the guidelines for Short Term Disability.
PROCESSES AND PROCEDURES
· Properly document in the Basys system any correspondence relating to eligibility, life insurance beneficiaries, HIPAA authorization forms, and any other enrollment and eligibility information.
· Embrace new systems and processes to increase efficiency.
FUND RULES AND PROCEDURES
· Demonstrate and follow our Employee Reference Guide.
· Perform all other duties as assigned.
EXPERIENCE AND TRAINING:
SKILLS AND ABILITIES
PHYSICAL DEMANDS AND WORKING CONDITIONS
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Experience:
Work Location: In person
This job is no longer accepting applications.
Scroll down below to view similar jobs .
Share this job with your friends
Share this job with your friends
Copyright © 2024 Grabjobs Pte.Ltd. All Rights Reserved.