Customer Service Representative, Neurodiverse Solutions

at Computer Aid, Inc in Dover, Delaware, United States

Customer Service Representative, Neurodiverse Solutions
Req number:
R2189
Employment type:
Full time
Worksite flexibility:
Remote
Job Summary
We are looking for a Neurodivergent Customer Service Representative to respond to customer inquiries by telephone and/or email from individual members, groups, providers, and brokers in a customer service center. We are looking for a Neurodivergent Customer Service Representative to respond to customer inquiries by telephone and/or email from individual members, groups, providers, and brokers in a customer service center. The Customer Support Associate will work under the supervision of a Team Lead, allowing them team to gain hands on knowledge of best practices in the customer support industry while supporting client needs. This position will be Full-Time and remote. What You'll Do

• Resolve customer inquiries and complaints via written and telephonic communication in a timely and accurate manner
  
• Prepare adjustments for services not properly processed, either systematically, or by forwarding to the appropriate area for follow up and resolution
  
• Meet all production, quality, and adherence standards
  
• Elevate issues to next level of supervision, as appropriate
  
• Attend all required training classes
  
• Maintain accurate records, including timekeeping records
  
• Other duties as assigned or requested
  

What You'll Need Required:

• High School Diploma
  
• Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting quality of service standards
  
• Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
  
• Ability to take direction and to navigate through multiple systems simultaneously
  
• Ability to maintain composure under stressful and fast-paced conditions
  
• Strong written and verbal communication skills
  
• Ability to communicate complex information in a simple, customer facing way
  

Preferred:

• Experience in customer service in a healthcare related call-center environment
  

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
  
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
  
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
  
• The ability to self-disclose that you identify as neurodivergent is a requirement of this position
  
• This position is not eligible for employment sponsorship
  

Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or . Equal Employment Opportunity Policy Statement It is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited. To view full details and how to apply, please login or create a Job Seeker account