Customer Service Representative - Start Immediately

We are hiring an experienced Customer Service Representative to join our all-star team at Charlie's Produce in Seattle, WA.
Growing your career as a Full Time Customer Service Representative is a terrific opportunity to develop productive skills.
If you are strong in decision-making, persuasion and have the right drive for the job, then apply for the position of Customer Service Representative at Charlie's Produce today!

 

 

 

 

Charlie’s Produce - Who We Are

Charlie's Produce is a privately owned wholesale produce company. We are the largest privately owned produce wholesaler on the West Coast, and we are growing. The secret to our success in this industry is PEOPLE! We strive to hire the best and we reward them with a working environment that fosters loyalty, stability, innovation, and growth. Charlie’s was founded in quality, and we are proud that it is still our focus.

With a team of dedicated people who are passionate about food, supply chain, and their community we are looking for like minded individuals to help further our goal to enhance our communities through quality produce.

 

 

What we offer:

• An amazing company culture!
• Medical/Dental/Vision on the first of the month following hire.
• ESOP (Profit Sharing) and 401(k).
• Paid vacations, paid holidays.
• Pre-tax commuter benefits, and onsite parking.
• Coverage under State Sick Leave.
• 100% Prepaid College Tuition for employees and their dependents.
• Employee assistance program (EAP).

Additional Compensation Details:

• $19-$22 Dependent on Experience
• Potential 90-day performance-based raise
• Yearly review with possibility of increase based on performance and tenure

The Role

 

Customers Service Representatives are responsible for handling complaints, process orders, and provide information about products and services.

 

Essential Responsibilities Include, but Not Limited To

• Provides timely and accurate information to incoming customer order status and product knowledge requests

• Processes customer orders/changes/returns according to established department policies and procedures

• Works closely with the credit department to resolve disputed credit items

• Provides timely feedback to the company regarding service failures or customer concerns

• Partners with the sales team to meet and exceed customer’s service expectations

Core Knowledge/Skills

• Customer/Client Focus
• Problem Solving Analysis
• Time Management
• Communication Proficiency
• Teamwork Orientation
• Technical Capacity

Required Skills and Experience

• Advanced MS Office experience (Outlook and Excel)
• Proven courteous phone manner
• Prefers AS400 experience
• Able to work flexible hours and days as required by the work load
• Ability to multi-task while recording accurate information
• Ten key by touch
• Spanish bilingual a plus
• Produce knowledge a plus

 

Supplemental Information

 

This employer participates in E-Verify and will provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. Charlie's Produce is an Equal Opportunity Employer

Benefits of working as a Customer Service Representative in Seattle, WA:

● Company offers great benefits
● Opportunities to grow
● Advantageous package