Customer Service Representative - Start Immediately

We are looking for a confident Customer Service Representative to join our vibrant team at Kelly Services in Plymouth, MI.
Growing your career as a Full Time Customer Service Representative is a fantastic opportunity to develop useful skills.
If you are strong in creativity, decision-making and have the right mindset for the job, then apply for the position of Customer Service Representative at Kelly Services today!

Customer Service Administrator

Plymouth, MI – 100% in-office

8:30-5:00 M-F, 6 months – 1 year Temp

$18 – 19 per hour

Overview:

Kelly has recently partners with a high-tech company providing machine tool and laser technology solutions for the Automotive, Aerospace, Medical Industries, and the Scientific Research Community. Do you thrive when solving problems on your own or as part of a team? Are you passionate about helping others succeed? As a Customer Service Representative, you will be responsible for all transactions with customers regarding spare part sales for Laser products in the United States and Canada. We are looking for people who can face new challenges with a fresh mindset. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice, with you on board, we would like to power ahead with the digital networking of the manufacturing industry.

Principle Duties & Responsibilities

• Review customer account to determine status with credit department prior to shipping parts and work with credit department and customer to resolve any outstanding payment issues.

• Issue Return Authorizations for any parts requires to be returned

• Ensure all Customs/Duties requirements are fulfilled on any international shipments

• Monitor prices for compliance with German Master Price List and any special pricing conditions are adhered to for customers with those agreements

• Provide Customer Service support to other departments with their spare part requirements as needed (i.e. Field Service/Technical Support and Product Management Team)

• Actively promote sales of spare parts. Pursue new opportunities and recoup lost business when possible.

• Escalate urgent and/or critical customer situations to management.

• Ensure customer discount requests, continuous improvement suggestions and complaints are immediately escalated to TUSD management

• Any additional responsibilities as deemed necessary by management

• Adhere to all company guidelines

Education & Experience

• 2 years’ experience in customer service a must.

• Experience in Automotive or Industrial parts supply or distribution environment is desired

• Excellent verbal and written communication skills a must

• Highly organized and ability to handle multiple tasks

• Strong data entry skills and attention to detail necessary

• Microsoft Office; Teams, Word, Outlook, Excel, and PowerPoint necessary

• Working knowledge of SAP experience desired

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

You should know:

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Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Benefits of working as a Customer Service Representative in Plymouth, MI:

● Company offers great benefits
● Advancement opportunities
● Competitive salary