Customer Service Representative - Start Now

We are looking to hire an experienced Customer Service Representative to join our incredible team at Nesco Resource in Mesa, AZ.
Growing your career as a Full Time Customer Service Representative is a great opportunity to develop excellent skills.
If you are strong in decision-making, creativity and have the right mindset for the job, then apply for the position of Customer Service Representative at Nesco Resource today!

Essential Job Duties and Responsibilities

• Logs into multiple systems in order to perform their job: Such as Salesforce and five9 for schedule viewing and time reporting systems.
• Speaks with prospective students who have requested information about our schools.
• Screens inquiry through the use of our interactive scripting tool to determine if student meets the minimum qualifications to speak with an admissions representative.
• Uses off-line reference materials that are posted as reminders for special projects and/or processes.
• Warm transfers prospective student to a live admissions representative skilled to assist prospective students based on their interest and background.
• Correctly dispositions inquiries as necessary to maintain accurate student records.
• Makes a dynamic impression, sparks interest, and demonstrates the value of speaking with our admissions department.
• Schedule flexibility, including ability to work evenings and weekends.

Qualifications

• High School diploma or its equivalent required
• Computer Skills (Office Suite) and the ability to maneuver throughout various computer programs.
• Decisive decision-making ability when assessing interest of prospective students.
• Excellent verbal communication skills.
• Positive attitude and team-player mentality.
• Ability to quickly implement coaching into practice.
• Ability to adapt to new processes, including those which involve technology

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities. COM168

Benefits of working as a Customer Service Representative in Mesa, AZ:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package