Customer Service Representative - Urgent

We are hiring a capable Customer Service Representative to join our incredible team at Wrench Group in Tempe, AZ.
Growing your career as a Full Time Customer Service Representative is an incredible opportunity to develop competitive skills.
If you are strong in persuasion, people management and have the right initiative for the job, then apply for the position of Customer Service Representative at Wrench Group today!

Earn on average $23-30/hour as a Customer Service Rep with Collins Comfort!

 

Join our Customer Service team and watch your career excel! Clear career pathing, dedicated training, great pay and benefits, deeply dedicated leadership, and the backing of a company that's been in business for nearly 40 years! Make the jump now. You deserve a stable income, career, & company to help support you & your family's expanding goals!

 

Our Customer Service Reps, or CSR’s, work from our in-office call center delivering stellar customer service while taking inbound customer calls to schedule HVAC & plumbing maintenance & service appointments. Additionally, CSR’s handle a variety of other calls such as payment and refund processing, billing updates, and other job related tasks as assigned. Some outbound calling as necessary. This is a metric-based position with fun added incentives! Don’t have experience or knowledge in HVAC or plumbing? NO PROBLEM! We provide training and all the tools necessary to succeed! **This is an in-office position, we do not currently offer remote. Spanish speaking is a plus!**

 

 

Currently filling the following schedules:

• Weekends: Friday-Monday 
  • 4 10-hour shifts 8/8:30am-7:00pm
  • Weekend pay differential!
• Weekdays: Monday-Friday
  
  • 8am-5pm, 9am-6pm, or 10am-7pm
• Please note, our call center hours will be expanding to 8pm during the summer months and we will be looking for someone to work those later hours soon! Apply now!

 

What's In It For Me?

• Competitive Pay! $17-19 per hour plus commission... our CRS's are averaging $50,000-65,000 per year!
• Excellent Schedules! We pride ourselves in not over-working the team and having no work shortage! 
• Dedicated on-going training, support, and career growth! We focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings
• Paid Time Off, 6 Paid Holidays per year, PLUS get paid to take your birthday off!  That's right! Take some time off with your family throughout the year, you deserve it!
• Generous benefits package including Health, Vision, and Dental plans for you and your family to choose from, plus  Company Paid Life Insurance, Short-Term and Long-Term Disability and so much more
• 401K Retirement Plan with company match up to 30%!  Start contributing right away
• Special Program Options: FSA, Free Employee Assistance Program, Legal Services, and Identity Theft Protection
• Casual Environment!  We wear jeans around the office!

 

We strive to keep our employees happy and working consistently, built from providing 37+ years of superior service and strong leadership! And we like to have fun! We throw employee appreciation events throughout the year like parking lot BBQ's, catering/food trucks, snow cone days, big prize giveaways, employee recognition awards, and more!  

 

What Will I Do?

• Successfully handle high volume inbound customer service calls
• Making/handling high volume of outbound calls
• Respond to e-mail inquiries
• Receive and record completed work orders from field technicians
• Expedite unresolved customer grievances to designated departments for further investigation
• Maintain accurate customer information and scheduled appointment details
• Actively promote and sell new or additional services or products when applicable

Do I have What it Takes?

• High School Diploma or GED preferred
• 1-year customer service experience
• Basic computer proficiency, particularly with Microsoft applications
• Experience with Service Titan is a plus
• Must be fluent in reading, writing and speaking English
• Must be able to sit for long periods of time

Benefits of working as a Customer Service Representative in Tempe, AZ:

● Company offers great benefits
● Advancement opportunities
● Advantageous package