Customer Service Representative - Urgent Hire

We are hiring an energetic Customer Service Representative to join our amazing team at Laboratory Alliance in Syracuse, NY.
Growing your career as a Full Time Customer Service Representative is a terrific opportunity to develop productive skills.
If you are strong in decision-making, critical thinking and have the right experience for the job, then apply for the position of Customer Service Representative at Laboratory Alliance today!

Customer Service Representative

Schedule: Full-Time

Position:     Customer Service Representative

Location:     Laboratory Alliance of Central New York; Corporate Suite; Syracuse, New York

Hours:         Shifts vary from day to day  (7:30am -4:00pm / 9:30am - 6:00pm / 2:00pm - 10:30pm)  Monday - Friday with rotating Saturdays.

(Shift differential  incentive for 2:00pm -10:30pm shift) 

ABOUT US:  

Laboratory Alliance is the area’s largest state-licensed laboratory, providing clinical and anatomic pathology testing to a 16-county region in Central New York. As the laboratory of choice for most local healthcare providers, more than 10 million tests are performed annually at our three laboratories located within St. Joseph’s Health, Crouse Hospital, and at the Laboratory Alliance Operations Center in Syracuse, New York.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

POSITION SUMMARY: 

Under the direction of the Customer Service Supervisor and Department Senior Management, the Customer Service Representative may have frequent contact with patients, hospital employees, physicians, pathologists, nursing personnel, visitors, laboratory personnel, vendors, and regulatory or accrediting agencies.

RESPONSIBILITIES:

Providing fast, accurate information upon request as well as answering customer questions and resolving customer service issues; must be attentive to detail, possess analytical skills, and demonstrate the ability to multi-task in a fast-paced environment; and must be able to promote and demonstrate a strong, professional commitment to exceptional customer service and maintain patient/client confidentially at all times. Other duties, as assigned.

EDUCATION:   

High School Diploma or equivalent; previous customer service experience and a minimum of 2 years of experience in the Central Receiving Area and/or related work field preferred.

WORK ENVIRONMENT AND HAZARDS:

The work environment is primarily an office setting with low/no exposure to communicable diseases, bloodborne pathogens, toxic substances, and other conditions common to a Healthcare environment.

PHYSICAL DEMANDS:

The  physical  demands  described  here  are  representative  of  those  that  must  be  met  by  an  employee  to  successfully perform  the  essential  functions  of  this  job.  Reasonable  accommodations  may  be  made  to  enable  individuals  with disabilities  to  perform  the  essential  functions. The employee is regularly stationary for extended periods of time.  Frequently required to perform duties associated with the use of a computer and other office equipment; to communicate and exchange accurate information with other staff and clients in person and over the phone; and determine and detect differences in size, color, numbers, and letters.  Occasionally required to move about from office to office, position one's self lower and higher to access files, and have the ability to move up to 10 pounds and occasionally move up to 30 pounds.

SKILLS AND OTHER REQUIREMENTS:  

Strong communication skills with an appreciation for quality customer service, ability to adapt to changing workload and stressful situations.  Strong computer skills preferred.  Experience in patient registration, order entry functions, billing practices, and scanning software.  Extensive knowledge of diagnostic, therapeutic and disease terminology.  Requires the use of equipment such as computer terminals, telephones, copiers and fax machines. Customer Service Representative’s must have excellent organizational and planning skills.  Ability to work with accuracy while paying attention to detail and work with minimal supervision.

APPLY ONLINE or send resume and cover letter to: 

Laboratory Alliance of CNY115 Continuum DriveLiverpool, NY 13088Attn:  Human ResourcesFax:  View phone number on laboratoryalliance.com

Benefits of working as a Customer Service Representative in Syracuse, NY:

● Excellent benefits
● Opportunities to grow
● Competitive salary