Customer Service Representative - Urgent Position

We are hiring an ambitious Customer Service Representative to join our stellar team at Alaska Marine Lines in Seattle, WA.
Growing your career as a Full Time Customer Service Representative is a great opportunity to develop useful skills.
If you are strong in problem-solving, persuasion and have the right personality for the job, then apply for the position of Customer Service Representative at Alaska Marine Lines today!

Alaska Marine Lines is looking for energetic and motivated individuals to join our Customer Service department! Our business continues to grow and we are seeking Customer Service Representatives to fill the Receivers, Billers, and Phones/Email roles.

• Receivers: are experts at helping a truck driver standing in front of them to process their paperwork, while answering the phone and responding to the warehouse via the radio all at the same time...without breaking a sweat!
• Phone/Email team: responds to questions ranging from how do I ship my freight to Alaska? Where are you located? Do I need to crate my boat? with strong communication skills and attention to detail.
• Billers: specialize in creating bills and invoices to send to our customers by reviewing bills of lading and comparing them to our contracts and tariffs.

Schedule: Monday through Friday with start times between 7am and 8am.

 

Location: 5615 W Marginal Way SW, Seattle, WA 98108

Our customer service team works on average 45 hours a week which earns you $50K-$60K, with opportunities for bonuses !

Qualifications:

• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• We expect you to show up to work, every day and on time
• Strong work ethic - we work together as a team
• Minimum of 2 years of experience in customer service is required
• Windows, Excel, Outlook, keyboarding and ten key proficiencies

Benefits:

Paid Time off – start with 17 days paid time off a year (PTO) + additional extended leave paid time

Paid Holidays - 8 paid holiday a year in addition to your PTO (New Years Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Day after Thanksgiving, Christmas Eve, and Christmas Day)

Health Insurance - medical, dental and vision for as low as $60/month

Health Insurance for your family – we pay 85% of the medical, dental and vision for your family

401(k)with company match + additional annual retirement contribution

Tuition Reimbursement

Employee assistance program

Life Insurance and AD&D – we pay for at no cost to you

Long term disability – we pay for at no cost to you

Opportunities for internal promotions/career advancement

Family friendly work hours (closed on weekends)

Discretionary Bonus Program, Competitive wages with annual performance and wage reviews

Benefits of working as a Customer Service Representative in Seattle, WA:

● Learning opportunities
● Opportunities to grow
● Advantageous package