Customer Service Senior Representative

This is a temporary position through one of the world's leading global health insurance companies

Responsibilities:

• Delivers specific delegated Customer Service tasks assigned by a supervisor.
• Receives requests by mail, telephone, or in person regarding insurance claims/policies.
• Responds to inquiries from policy holders, providers and/or others for information and assistance.
• Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
• Mails or routes claim forms and supporting documentation to various units for final processing.
• Position typically requires excellent interpersonal skills, ability to understand and interpret policy provisions. Independently responds to inquiries, grievances or complaints of moderate to substantial complexity.
• Completes day-to-day tasks without immediate supervision, but has ready access to advice from more experienced team members.
• Tasks involve a degree of forward planning and anticipation of needs/issues. Resolves non-routine issues escalated from more junior team members.

Requirements:

• Excellent communication and computer skills
• Excel, Word, Outlook, Fax, ability to quickly learn new portals and systems
• Comfortable making phone calls and calling doctor offices
• Experience in managed care or Pharmacy Tech would be helpful
• Clinical Administrative Experience/ Medical Office experience preferred
• High School Diploma or GED required
• Pharmacy Technician Certificate/Experience preferred

Hourly Pay Rate Range (dependent on location, experience, expectation) 

The pay range that Magnit reasonably expects to pay for this position is: $13.00/hour-$17.40/hour 

Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met)