Customer Service Specialist

Pay is $18 per hour with an eligible raise at 90 days, 6 months, and 1 year.

At Aqua-Tots, our goal is to provide the highest quality swim lessons to each of our families and have fun while we do it! Our mission is to be the BEST swim school. We believe swimming is a valuable and life-saving skill that EVERY child should have. Swimming saves lives and we need amazing people like you to help that dream become a reality.

The Customer Service Specialist is a game-changer in the life of a child. They are responsible for implementing & upholding the Aqua-Tots Core Values in every interaction, whether with children, parents, or staff members.

Our Benefits:

• $18 an hour to start (Must be 18 years of age to apply)
• pay raises at 90 days, 6 months, 12 months, and every 6 months after that
• Weekly and Monthly contests to win prizes and money
• Full-time after 90 days of employment if desired
• Career Advancement in management
• Paid training
• Medical and Dental benefits are available
• 401(k)
• Quarterly team outings & Holiday parties
• Employee & Member Bonus Referral programs
• Educational & Enrichment programs
• Employee family swim lesson discount
• Closed on Holidays
• Break room with snacks and drinks
• Closed on Sundays and Federal Holidays
• Aqua-Tots Core Values

The Details:

You will be engaging with families and children ages 4 months to 12 years of age in the joy of learning & swimming. Watch this video to learn more about working at Aqua-Tots!

What we are looking for

• Strong hospitality and customer service skills
• Availability to work at least two weekday afternoon shifts (3:15 - 8:15 pm) AND Saturdays (8:30 am - 1:30 pm or 12:30 pm - 5:00 pm) required*
• Must be comfortable multi-tasking and working with computers
• Must have attention to detail
• Must be comfortable working with a scheduling system
• One year of the demonstrated hospitality industry or customer service representative experience - preferred
• One year of demonstrated sales experience - preferred
• Bilingual is a *plus*

Our Advice:

If you are worried or feel that you don't have the experience or qualifications we are looking for, apply anyway! We hire for personality and train for skill. If you are smart and have the desire to learn, then we want to hear from you.

REQUIREMENTS

Must commit to 2 workdays & Saturdays at a minimum

Job Description:

Customer Service Specialist Job Details:

• Greet customers when they come into the facility

• Communicate effectively with potential and existing customers

• Build relationships with families and get to know their names and their children’s names

• Handle customer complaints gracefully with a win/win outcome

• Lead by example for other staff members by using the customer-focused principle in every customer interaction

• Answering sales calls and conducting tours

• Enrolling children in swim lessons and managing the lesson schedules

• Engaging with Children and Families on the joy of learning & swimming

• Smiling and having fun

• Answering questions and providing feedback to children and parents

• Ensuring a fantastic, family-friendly experience

Aqua-Tots Swim Schools provide year-round, indoor swim lessons to children ages four months and up in classes of no more than four students. Our expert instructors teach a proven, life-saving curriculum that reduces drownings and creates a life-long love of swimming.
Our mission is to provide best-in-class swim instruction; an easy, comfortable, and enjoyable experience for the entire family; and a workplace culture rooted in integrity, effectiveness, teamwork, and growth.