Customer Service Specialist

At Zoom, we take great care in cultivating the careers of our employees. We offer training and cross-training with room for growth because we recognize that career advancement is a large part of job satisfaction. With Zoom, a challenging environment with plenty of opportunity awaits.

The CSS role is an integral part of our operations. Our operational efficiency starts with them. At Zoom, our Service Coordinators are the lifeblood of our business. Everything starts with them! Customers get their first impressions of Zoom the moment the telephone call is answered. Service Coordinators at Zoom are engaged and compassionate to our customers' needs. 

Customer Service Specialist  Responsibilities | WHAT YOU'LL BE DOING

• Effectively manage incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call handling quotas.
• Communicate and schedule with customers per their requirements.
• Assign work orders based on priority to the available workforce.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.

We want Service Coordinators who care about their customers and who genuinely like helping solve problems. We hire NICE people!

 

• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of customers
• Ability to remain calm in stressful situations
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Someone who can withstand a great personality over the phone - We want the customer to see your smile through the phone call!
• Spanish-speaking/bilingual is a plus

Customer Service Specialist Pay & Benefits | WHAT WE OFFER

• Bonus Opportunities
• Medical Benefits
• Weekly Pay
• Paid Sick Days / Holidays
• Company Mobile Phone 
• Recognition & Rewards
• Positive Team Atmosphere
• Zoom Drain Team Events 

Salary:

• $18 - 23 an hour depending on experience

Click here to learn more about us!

*Each location is independently owned and operated