Customer Service Specialist - Hiring Fast

We are searching for an experienced Customer Service Specialist to join our growing team at Chris Castanza Insurance Agency in Harrisonville, MO.
Growing your career as a Full Time Customer Service Specialist is an awesome opportunity to develop competitive skills.
If you are strong in problem-solving, cooperation and have the right drive for the job, then apply for the position of Customer Service Specialist at Chris Castanza Insurance Agency today!

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now! Responsibilities: Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions Confirm client insurance coverage and provide evidence of insurance papers to policyholders Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available Qualifications: Prior work in a customer-facing position or customer service role is required Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents Position requires a high school diploma or GED equivalent Display strong communication skills, active listening skills, and personal skills A general understanding of insurance policies and schedules is preferred

• Able to pivot quickly
• Solutions-oriented
• Humble and coachable attitude
• High school diploma, G.E.D., or equivalent
• Must be able to pass a background check
• Get an Insurance License, and once licensed, sell your appointments

About Company: At the Castanza Insurance Agency, we are looking for top talent! Join one of the top insurance agencies in the country! Our hiring process is very thorough. Finalists are asked to arrange reference calls with former managers. The benefits to high performers are endless! Chris Castanza leads one of the fastest-growing insurance agencies in the country. He was nominated for Personal Lines Agent of the Year twice. His agency is well known for its team approach to business. Chris is a highly sought-after speaker and trainer on accelerating growth in agencies across the nation. His practical and motivational style balances education with enlightening stories. Chris has coached teams and small businesses across the country with a focus on elevating the vision of the organization, developing talent within teams, and creating frameworks for perpetual success. Find his book on Amazon: 'The Great Game of Insurance.'

Benefits of working as a Customer Service Specialist in Harrisonville, MO:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package