Customer Service/E-Commerce

Full job description

PaperRolls-N-More.com is a national e-commerce company seeking a full-time experienced Customer Service Representative. We are a family owned and operated business supply company in our 35th year. The ideal candidate should care about the customer’s experience, have excellent communication skills, and the ability to work in a fast-paced environment.

Job Description:

• Provide accurate and helpful information to customers regarding products, orders, shipping, and returns
• Respond to customer inquiries via phone and email promptly and professionally
• Process orders and returns efficiently
• Keep accurate records of customer contact
• Work closely with other departments to ensure order and shipping accuracy
• Troubleshoot and resolve customer issues

Requirements:

• High school diploma or equivalent
• 2+ years of customer service experience, preferably in an e-commerce or retail environment
• Excellent communication skills, both written and verbal
• Ability to multitask and work in a fast-paced environment
• Strong problem-solving skills and attention to detail
• Proficient in Microsoft Office and CRM software
• Experience using e-commerce platforms a plus
• Bank account for direct deposit

Benefits:

• Health insurance
• Holiday Pay
• Vacation
• Opportunities for career advancement
• Collaborative and supportive work environment
• Non call center environment

Pay scale is $18-$20 an hour + Insurance + Vacation + Paid Holidays

Our hours are Monday – Friday 8am – 5pm

If you are a self-motivated individual who enjoys customer service and e-commerce, please email me your resume at so we can set up an interview. We will be filling this position immediately! We are located at 7898 E Acoma Dr, Scottsdale, 85260 in the Scottsdale Airpark. Thanks for your interest!

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to Commute:

• Scottsdale, AZ 85260 (Required)

Work Location: In person