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When you are part of the team at Thermo Fisher Scientific, you’ll do important work, like helping our customers find cures for cancer, protect the environment, or make sure our food is safe. Your work will have impact and you’ll be supported in achieving your career goals.
Location/Division Specific Information
You will be a part of the Global Solutions Team within the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific.
The Materials and Structural Analysis Electron Microscopy business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase efficiency, and ultimately change the world.
How will you make an impact?
The Global Solutions team supports customers throughout their entire experience with a focus on accelerating the customer’s success factors by providing sustainable solutions, throughout the complete customer journey.
The Position
As a result of our growing Value Add Services business, we are looking for a Customer Success Manager (CSM), to support the delivery of our Value-Add Services. The CSM will work closely with Sales, Applications, and R&D to create a tailored onboarding and delivery plan for each customer that takes their experience level and needs into consideration. The CSM will monitor customer progress and act as an internal advocate removing barriers and find solutions supporting the customer to meet their goals and reach business outcomes, become successful.
Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
At Thermo Fisher Scientific, each one of our 75,000 outstanding minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
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