CUSTOMER SUCCESS MANAGER

​ Who is Foodbuy?

We are the industry leader in procurement and supply chain solutions. We are the subsidiary to the 6th largest company in the world (Compass Group PLC), yet Foodbuy has the feel of a small entrepreneurial Company. We pride ourselves on our ability to source and provide a variety of products and services that help our customers more easily, and cost effectively, run their businesses. We work with clients in the Hospitality, Restaurant, Healthcare, Education, Entertainment, and Gaming industries, and of course we support Compass Group-- which is the world’s largest contract food and support services provider.

Why Foodbuy?

We care about our associates, our clients, and our community. We think big, encourage innovation and debate, and seek out game changers. Our benefits and PTO offerings are strong. Our compensation packages are competitive. And we are constantly growing, and we want our associates’ careers to grow along with us. We have an open and modern work environment, believe in flexibility, and promote a collaborative open door environment.

Additionally, we follow a value system called People FIRST , which stands for F lexibility, I nclusion, R esults, S ustainability and T ransparency. People FIRST is the foundation for everything we do at Foodbuy. It is how we connect and interact with our clients, business partners and fellow associates.

Job Summary

The Customer Success Manager is responsible for supporting the onboarding of new business to Foodbuy’s GPO program as part of the Member Success team. 

 

Responsibilities:

• Establishes client engagement during onboarding as the single point of contact to ensure a seamless transition
• Facilitates planning sessions with each client to understand business needs to create, maintain and execute against a project plan tailored to each client
• Collaborates with Foodbuy teams and external suppliers to support a full procurement partnership offering
• Maximizes program participation quickly and efficiently until key deliverables are achieved
• Supports onboarding team efforts and activities for large-scale client needs to ensure all tasks are completed

Client Engagement:

• Eagerness to develop and maintain winning relationships with clients and team members
• Identifies program opportunities and obtains client commitment to action against opportunities
• Manages client expectations while maintaining a positive relationship and successful onboarding experience

Project Management:

• Highly organized, multi-tasker 
• Detail-oriented 
• Maintains project plans
• Manages and prioritizes multiple projects in a fast-paced environment with competing deadlines
• Leads projects to successful outcomes, build consensus amongst teams, and proactively raises risks/roadblocks for resolution support
• Effective communicator
• Recognizes and solves problems quickly

Results Driven:

• Actively drives key performance metrics
• Ability to run routine reports to evaluate and assess data trends 
• Analyzes and interprets performance metrics and financials 

Additional Qualifications:

• A minimum of 4+ years of client relationship management experience required (preferably within the Hospitality, Foodservice or related industry)
• Bachelor’s degree or equivalent work experience required
• Excellent communication and presentation skills
• Intermediate knowledge of Microsoft suite of applications is required, including heavy utilization of PowerPoint, Excel, and Dynamics
• Ability to travel intermittently 
• Excellent influencing and negotiation skills--proven ability to engage others and handle interactions with individuals or groups to obtain commitment, compromise or settlement in a way that promotes win-win solutions and mutual goals or interests

Apply to Foodbuy today!

Foodbuy is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis. 

Foodbuy maintains a drug-free workplace.

Associates at Foodbuy are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Req ID: 1311590

Foodbuy  

Margaret Lovette  

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