Customer Success Officer - Remote Work

Job Description:

Lithia Motors is seeking a motivated and resourceful Customer Success Officer to join our team in New York City, New York. This is a remote work position at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Build strong relationships with customers to ensure satisfaction and retention - Conduct regular check-ins with customers to address any concerns or issues - Provide product demonstrations and training to customers as needed - Analyze customer data to identify trends and make recommendations for improvements - Collaborate with internal teams to ensure customer needs are met - Develop and implement customer success strategies to drive growth and revenue - Conduct research to stay updated on industry trends and best practices - Manage multiple projects simultaneously to meet deadlines and achieve objectives

Requirements: - Bachelor's degree in Business Administration or related field - 4+ years of experience in customer success or related roles - Strong communication and interpersonal skills - Excellent research and project management abilities - Ability to work independently and as part of a team - Proficiency in CRM software and Microsoft Office Suite - Proven track record of meeting or exceeding customer success goals - Experience in the automotive industry is a plus

Benefits: - Free food - Paid overtime - Disability insurance

Working Environment: At Lithia Motors, we uphold the highest standards of ethical conduct and integrity. We believe in creating a positive and inclusive work environment where all employees are treated with respect and dignity.

Deadline to Apply: July 15, 2024

Equal Opportunity Statement: Lithia Motors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.