Customer Success Representative - Hiring Immediately

We are looking for a remarkable Customer Success Representative to join our incredible team at Quartz in Onalaska, WI.
Growing your career as a Full Time Customer Success Representative is an incredible opportunity to develop exceptional skills.
If you are strong in people management, decision-making and have the right personality for the job, then apply for the position of Customer Success Representative at Quartz today!

Every day, we keep our customers at the center of everything we do. Are you known for creating exceptional experiences for others? Do you have an interest in improving the health of others by answering their questions in a knowledgeable, timely and accurate manner? Do you thrive in a fast-paced, ever-changing environment?

If so, please consider joining our growing Customer Success team. We are seeking friendly, service-oriented individuals to assist to our customers via telephone, chat, web, written correspondence, and in-person. Quartz offers paid training, many opportunities for growth and professional development, and a supportive, inclusive work environment.

Benefits:

• Starting pay $20/hr. and robust total rewards package

• Full-time, hybrid work environment available

• Opportunity for overtime and shift differential pay

• Flexible scheduling options

• Training starts Monday, 2/27!

• Excellent active listening skills

• People-oriented, with the ability to show empathy and compassion, along with the willingness to be helpful

• Ability to multitask specifically able to operate computers and telephones simultaneously in a fast-paced environment along with the ability to learn and navigate through multiple computer applications

• Excellent written and verbal communication skills

• Works well in a team environment and independently as a telecommuter

• Excellent attendance record

• 1+ year(s) of customer service experience required; experience working in a call center and/or the healthcare or health insurance industry is preferred

• Computer experience and moderate knowledge of personal computer software applications such as Microsoft programs.

• High school diploma or equivalent

• Access to a stable, high-speed, non-satellite Internet connection

• Ability to work at our Onalaska, WI office 1-3 days a week as part of a rotation within the Customer Success Team to support customers in-person.

This position may work remotely but will be required to report to our office in Onalaska, WI, when needed. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

The Quartz Customer Success Department is open from 8 am-8 pm, 7 days/week (October-March) and Monday-Friday (April-September). Employees rotate weekend and evening shifts on a voluntary basis, with eligibility for overtime and shift differential pay. Flex scheduling options to work 4, 10-hour shifts per week may also be available.

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built upon the foundations of Respect, Responsibility, Relationships & Resourcefulness.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

ID: 2023-1825

Street: 2651 Midwest Drive

Benefits of working as a Customer Success Representative in Onalaska, WI:

● Excellent benefits
● Opportunities to grow
● Competitive salary

● Remote Work opportunity