Customer Support Agent

Title: Customer Service Specialist I – Hybrid (on-site & remote)
Location: Raleigh, NC - 2 days/month in office, and the rest of the days are Remote
Status: US Citizens OR Green Card Holders are required, per client requirements
Compensation: $15.00/hr USD w2 for the first 90 days, then base salary range of $31,200 –$32,240/yr USD. For immediate consideration:
please contact the hiring team directly via text:
Ms. Aafia Jaliawala – Sr Technical Recruiter
Cell:
Email: Job Description
The individual will provide support to a fortune 100 company in the federal space. This is a great entry-level opportunity to put on your resume.
Provide client assistance and problem resolution to a wide variety of NC Medicaid providers supported by a multi-customer contact or help desk environment. Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center. USC/Greencard
Hybrid - 2 days a month in office
Pay $15/HR Essential Job Functions
• Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
• Places outbound customer service or customer satisfaction calls, as required by client.
• Completes call guides; gathers and verifies required information.
• Attends telephone skills and program information training sessions; adheres to established levels of service.
• Adheres to established customer service and documentation standards within required time frames.
• Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
• Performs clerical or administrative duties as assigned. Basic Qualifications
• High school diploma or G.E.D.
• Zero or more years of customer service or other telephone experience
•Experience working with fax machines, computer software, and telephone technology Embark on a rewarding career with us where your skills in customer service will make a significant impact.


Apply now to join a professional team dedicated to excellence and customer satisfaction.