Customer Support Assistant - Remote Work

Job Description:

Oshkosh is seeking a Customer Support Assistant to join our remote team in Columbus, Ohio. As a Customer Support Assistant, you will be responsible for providing exceptional customer service and support to our clients. This is an entry-level position suitable for individuals with no prior experience but with a strong desire to learn and grow within the company.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Troubleshoot and resolve customer issues related to products or services. 3. Provide product information and guidance to customers. 4. Maintain accurate records of customer interactions and transactions. 5. Collaborate with the sales team to ensure customer satisfaction and retention. 6. Assist in updating and maintaining customer databases. 7. Identify and escalate priority issues to the appropriate channels. 8. Stay updated on product knowledge and company policies.

Requirements: 1. Independent and motivated individuals who can work effectively in a remote setting. 2. Strong communication and interpersonal skills. 3. Ability to think strategically and problem-solve effectively. 4. High emotional intelligence and ability to empathize with customers. 5. Excellent attention to detail and organizational skills. 6. Proficiency in Microsoft Office and customer relationship management software. 7. Bachelor's degree in business administration or a related field is preferred but not required.

Benefits: 1. Parental leave for new parents. 2. Company-provided equipment for remote work. 3. Retirement plan options for long-term financial security.

Working Environment: At Oshkosh, we uphold the highest standards of ethical conduct and integrity. We value diversity and inclusion in our team and strive to create a supportive and collaborative working environment for all employees.

Equal Opportunity Statement: Oshkosh is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

Deadline to Apply: July 15, 2024

If you are an independent, motivated individual with a passion for customer service, we encourage you to apply for the Customer Support Assistant position at Oshkosh in Columbus, Ohio. Join our team and start your career in customer support with a company that values your growth and development.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.