Customer Support Manager - Remote Work

Job Description:

We are seeking a Customer Support Manager to join our team at J.C. Penney, a leading retail company based in Los Angeles, California. This is a remote work position, offering fulltime employment at a mid-to-senior level. The ideal candidate will have at least 8 years of experience in customer support or a related field.

Responsibilities: - Manage a team of customer support representatives to ensure timely and effective resolution of customer inquiries and issues - Develop and implement strategies to improve customer satisfaction and retention - Analyze customer feedback and data to identify trends and areas for improvement - Collaborate with other departments, such as Sales and Marketing, to ensure a seamless customer experience - Train and onboard new team members to ensure they are equipped to provide excellent customer support - Monitor team performance and provide feedback and coaching as needed - Handle escalated customer issues and complaints in a professional and empathetic manner - Stay up-to-date on industry trends and best practices in customer support

Requirements: - 8 years of experience in customer support or a related field - Reliable and energetic personality traits - Strong emotional intelligence and analytical skills - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Experience managing a remote team is a plus - Bachelor's degree in Business Administration or a related field is preferred

Benefits: - Parental leave - Employee discounts - Relocation allowance

Working Environment: At J.C. Penney, we strive for a harmonious workplace where collaboration and respect prevail. We believe in creating a supportive and inclusive environment where all employees can thrive and succeed.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: J.C. Penney is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.