Customer Support (Parking App) - with Great Benefits

We are hiring an expert Customer Support (Parking App) to join our dynamic team at Five Star Call Centers in Kansas.
Growing your career as a Full Time Customer Support (Parking App) is a great opportunity to develop exceptional skills.
If you are strong in communication, leadership and have the right experience for the job, then apply for the position of Customer Support (Parking App) at Five Star Call Centers today!

Do you like helping people? Is a fast-paced environment more your speed? We're looking for experienced customer service associates with a drive to ensure the best experience possible.  You must be able to work at top speeds on the phone and the computer simultaneously.  Check out our opportunity below!

We are looking for passionate individual to be the first point of contract in answering calls and emails to get our customers where they need to go with confidence.  We're hiring associates to support customer service for a nationwide parking reservation app.

These positions will assist customers via multiple support channels, including phone, chat and/or email, to resolve customer issues, provide customer training, problem identification and resolution, issue escalation, and follow up.

This can be a work-at-home position for individuals in the state of Kansas.  There is also an onsite option if you reside in Wichita, KS.  Work at home opportunities are not guaranteed depends qualifications being met.  If a remote opportunity is offered you will be required to pass a background check.

If you qualify for remote work we have a Bring Your Own Device or equipment can be sent you option.  Details below.

Equipment Provided Option - Equipment will be shipped to you. 

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) Company will provide equipment

Bring Your Own Device (BYOD) Option - This position requires you to provide your own equipment and workspace.  

• Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.) 

Hardware/Software Requirements:

• Processor: Intel® Core™ i5 5200 Series or greater
• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required. 
• USB headset
• No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
• Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
• Firewall must be enabled (Will be checked prior to allowing login to system)

Qualifications

• 1 year of customer service or customer support experience
• 1 year of previous call center or office background experience required
• Technical savvy
• Previous remote work from home experience a plus
• Quick learner and able to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills along with active listening

Responsibilities

• In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and/or chat
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Pay & Benefits

• Starting pay - $14/hr plus shift differential(extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance 
• Shifts between 6:00am-11:00pm (CST) ; Work Days - M-F & Every Other Wkd or every Saturday
• Paid Training - typically 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status - Full Time ; 30-40 hours, Benefit eligible 1st of month after 60 days -  click to see benefits-at-a-glance  

The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.  Click here to read the full description.

Not Your Ordinary Call Center.TM

Benefits of working as a Customer Support (Parking App) in Kansas:

● Company offers great benefits
● Company offers career progression opportunities
● Advantageous package

● Remote Work opportunity