Customer Support Representative

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Who we want –

• Dedicated achievers – People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
• Goal-oriented developers – Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.
• Customer-oriented achievers – Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

What you will do –

Work as a liaison between customers and internal departments within the organization to ensure customer satisfaction. Responsibilities include but are not limited to responding to customer inquiries for information and pricing, data entry, and requests for technical support. To carry out responsibilities, this role must effectively interact with multiple departments, such as service parts, field service, materials, production, logistics, sales, finance, and management.

• Answer all incoming customer calls from customers/sales reps and service techs and serve as a back-up for placing service part orders

• Assist customers by determining order status and working to resolve product related problems and questions

• Inform customers of standard procedures when placing an order and follow up (verbally or in writing) to ensure customer satisfaction

• Follow a standardized order entry process to ensure 100% accuracy for all orders (as defined by the company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders

• Initiate and track documentation to authorize and direct work according to customers’ contractual obligations

• Customer satisfaction: Perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service. Live The Stryker Brand, to earn customer loyalty by developing true friendships with our customers, providing best-in-class products, services, and quality

• Responsible and accountable, being passionate toward the success of the business and treating all with dignity and respect

• Build relationships and foster teamwork with fellow team members, leadership, and individuals within other departments

What you need –

• 2+ years of work experience – required

• High school diploma or equivalent – required

• Exhibit excellent verbal and written communication skills – required

• PC literate required, ERP (JDE/SAP) experience – preferred

• Prolonged periods of stooping, kneeling, crouching, bending, sitting, standing, and/or crawling as appropriate – required

• Moving materials up to 50 pounds, reach, push, or pull in order to accomplish job accountabilities – required

• Basic reading and math skills, and ability to adhere to safety related issues to include, but not limited to good housekeeping, ergonomics practices, documentation, and team concepts – required

• Ability to effectively demonstrate knowledge of modern office procedures by utilizing, but not limited to, the personal computer, fax machine, and copy machine – required

• Ability to communicate with employees and customers/guests in a professional and courteous manner – required

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more:  US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at  stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our  referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.