Customer Support Services Manager

Job Description and Duties

CCHCS seeks to fill a permanent/full-time Information Technology Manager I position in Information Technology Services Division.

Under the general direction of the Deputy Director, the Information Technology (IT) Operation, the IT Manager I serves as the Customer Support Services Manager, and has significant responsibility for formulating or administering organization information technology policies and programs for planning, organizing, and directing the work of the Desktop Support Operations and Services, Desktop Service and Support and Enterprise Solution Center.  The incumbent is recognized as an expert in the areas of Desktop Support, Desktop Hardware, Desktop Software, and other End Point Services. The incumbent must maintain confidentiality of information acquired while performing job duties, demonstrate ethical behavior and work cooperatively with others. Travel to institutions and after hours support of California Correctional Health Care Services (CCHCS) software applications and systems may be required due to operational need.

Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

You will find additional information about the job in the .

Working Conditions

About the location – HQ (Elk Grove)

Located less than 30 minutes from Sacramento and Lodi, the progressive city of Elk Grove has a great mix of newly developed housing, business projects, and recreational opportunities.  You will truly enjoy working at our campus-style office complex (FREE PARKING), and perhaps even call Elk Grove home.

Special Requirements

Please do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver’s license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver’s license number will automatically be redacted upon submission.

Possession of Minimum Qualifications (MQ) will be verified prior to interview and/or appointment. If you are meeting MQ’s with education, you must include your unofficial transcripts/diploma for verification . Official transcripts may be required upon appointment. If it is determined an applicant does not meet the MQ’s, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.

Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at .

Candidates new to CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, and Tuberculosis (TB) testing prior to appointment followed by department annual TB testing/evaluation thereafter.

When submitting supporting documents, PDF file format is preferred.

CCHCS utilizes E-Verify to confirm candidate’s identity and employment authorization. For more information about E-Verify, you may go to .

This advertisement may be used for other vacancies that occur during the life of this recruitment.  

Benefits

Benefit information can be found on the CalHR website, , and the CalPERS website, .

Information on benefits afforded by membership in the California Public Employees Retirement System Benefit can be found on the California Department of Human Resources (CalHR) website at .

Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at
Training/Pages/performance-management-merit-system-principles.aspx .

Additional Information

PRIORITY CONSIDERATION WILL BE GIVEN TO RE-EMPLOYMENT, DEPARTMENTAL RESTRICTION OF APPOINTMENT, STATE RESTRICTION OF APPOINTMENT, AND SURPLUS CANDIDATES.

All types of appointments may be considered to fill this position.

To obtain list eligibility for the Information Technology Manager I before applying for the position(s), you must first take and pass the

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -
  • Statement of Qualifications – A Statement of Qualifications is REQUIRED and must be submitted with your Employment Application (STD. 678).  Applications received without an appropriate Statement of Qualifications based on the instructions below will be rejected for being incomplete and will not be considered.  Resumes, cover letters, and other documents will not be considered as a response to the Statement of Qualifications.  Please refer to the “Statement of Qualifications” section below for specific requirements.