Customer Support Specialist

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team!

Job Description

Everyone needs a good support system, and we’re no different. What makes up a good support system? Great folks like you who strive to make good of any situation they’re faced with. You’ll be the front line of the Domino’s brand and learn everything there is to know about the company – and we mean  everything .

As the Customer Support Representative, you’ll handle customer concerns (phone, and email) speedily and accurately. We’ll need you to be creative, flexible, and of course, passionate about the Domino’s brand. 

Must be able to work 3:00 pm – 12:00 am as a starting shift

Pay: $17/hour 

Job Responsibilities:

• Respond to customers over the phone, via e-mail or USPS mail in a professional manner
• Process customer cases using a customer relationship management system
• Perform data input in an accurate manner and within service levels
• Execute outbound calls to stores/customers for resolution of the issue
• Show empathy for customer concerns
• Make customer-appropriate decisions on reimbursement when necessary
• Keep abreast of all policy, procedure, and product changes
• Provide feedback for system enhancements, letters, processes, etc.
• Participate in team meetings/refresher training

Qualifications

To be successful in the Customer Service role here at Domino's, candidates will meet the following

qualifications

• Customer service experience a plus (interpersonal / caring/ listening / sincere concern for the customer)
• Proficient with computers and standard software packages (Word, Excel)
• Excellent oral and written communication skills
• Ability to effectively deal with difficult and high stress situations
• Creative problem-solving skills / quick thinking / practicality / decision making skills
• Flexibility / adaptability/ patience / high tolerance
• Time management / multi-tasking / organization
• Attention to detail
• Ability to handle high-volume calls/emails
• Ability to talk while typing (talk-type documentation)

Additional Information

All your information will be kept confidential according to EEO guidelines.