Customer Support Specialist III

Responsibilities: 

• Position is specifically for TSMC data support operations, but may incorporate spare parts order processing. 
• Must be able to provide courteous and professional customer service in response to incoming phone calls for TSMC data support, spare parts quotes, order placement, tracking of orders/shipments, address billing inquiries, etc. 
• Advise customers on deliveries and investigate shipping issues. Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize an ERP data entry or order processing system and other software programs to accomplish job tasks. 
• Work activities are performed in an office environment with little environmental or physical discomfort Some lifting, bending, stooping, and reaching occasionally is necessary. 

Employees may be required to work overtime as well as Weekends and Holiday's as needed. This position could be a 12-hour compressed workweek, daytime or evenings. Qualifications: 

• Requires ability to fluenty speak, read, and write both English and Japanese. 
• Associate Degree or higher in Business Administration or equivalent along with 3 to 5 year’s experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry. 
• Ability to effectively communicate by telephone with customers as well as working knowledge MS Office applications. 

Equal Opportunity Employer/Minorities/Females/Disabled/Veterans.