Delivery Manager

Position: Delivery Manager

Reports to: Operations Manager

Basic Purpose: As Delivery Manager, your job is to ensure customer satisfaction through on-time delivery, professionalism, and on-call availability for both customers and employees.

Basic Duties:

• Assist operations manager with screening, scheduling, and interviewing potential employees.
• Training and evaluating new team members for process compliance and safety standards.
• Team development and risk analysis (ie. Ensuring RA acquire class D and Driver/Helper best fit).
• Monitoring overtime hours and implementing changes for overall reduction.
• Managing and reporting on manpower status daily.
• Confirming/maintaining delivery equipment and escalating any potential issues that may prevent on-time delivery.
• Auditing company vehicles for cleanliness and maintenance needs.
• Auditing customer accounts for market compliance.
• Daily communication with sales department on market strategy, price changes, display implementations, and frequency changes.
• Assisting with routing, re-routing and sequencing of all current or new delivery routes.
• Implementing special projects or requests and reporting on the outcome of the changes.
• Supporting in the market when required to do so.

Basic Requirements:

• Class A driver’s license
• Excellent communication skills
• Team building and accountability skills
• Excellent conflict resolution skills
• Basic computer skills
• Time management skills
• High School diploma or equivalent (Some college preferred)

This job standard is not intended to be all inclusive. The supervisor assigned to this position will be expected to perform other related business duties as requested by the Operations Manager and other management as required.