Desktop Engineer

This program requires US Citizenship.
Desktop Engineer
Public Trust
DC/Hybrid (2 day a week hybrid after 1 month of training is complete)Candidate will work closely with the component Customer Relationship Manager, Chief Engineer, and End User Engineering Manager and will be a part of the Desktop Engineering team on the following key tasks:
• Provide Tier 2 to 3 desktop engineering support.
• Complete incident tickets and service requests within SLA and in a modern tracking system
• Work closely with the Customer Relationship Manager to prioritize and complete customer requests.
• Work with security, infrastructure, networking, and applications engineering teams to implement and maintain a workstation security strategy
• Package and deploy Windows workstation software in a hardened environment.
• Attend meetings with the customer as required.
• Provide written instructions for both workstation and application usage
• Provide weekly reporting of issues and projects
• Be able to troubleshoot and support Windows 10 workstations and software.
• Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customer
• Apply STIGS and VPR’s as identified
• Provide white glove support to executive level customers
• Ability and willingness to work extended hours or modified schedule for planned and emergency work.Required Qualifications:
• Bachelors degree in Computer Science, Systems Engineering, or related technical field with 8+ years’ experience providing tier II, III & IV support. High school diploma with additional years of experience may be considered in lieu of a degree.
• Ability to work well with people from many different disciplines with varying degrees of technical experience
• Ability to express complex technical concepts effectively, both verbally and in writing
• Ability to work with a large diverse team supporting multiple customers in a shared team environment.
• Experience utilizing and supporting System Center Configuration Manager as well as end user workstation environments.
• In-depth knowledge of Active Directory Group policy as applied to workstations
• In-depth knowledge of end user workstations and technology to support end user workstations
• Experience with PIV and CAC authentication
• Provide support on a M-F business hours schedule in the eastern time zone
• Extended hour and weekend support as required by mission or emergencies.
• Excellent communication skills are required to effectively interface with customers up to the executive level.
• Ability to work on your own to successfully resolve issues while updating management.
• Ability to obtain and maintain a Public Trust clearance.
• Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer’s information, prior to start dateDesired Qualifications:
• 7 years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc.) administration support
• 8 years of experience in an operations role
• Experience with both on premise and SaaS deployments systems
• Government contracting experience, particularly with the DOJ
• DOJ or DOD Clearance
• ITSM knowledge and experience, particularly with ServiceNow
• MCSE: Mobility Certification
• Extensive knowledge of Windows 10 operating system
• Ability to create and speak to Microsoft PowerPoint presentations.ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans