Dining Room Supervisor

Crowne Plaza North

Augusta Dining Supervisor Job Description

Job Overview:

The Dining

Room Manger role is to oversee the daily and long term objective of the

extensive Food & Beverage Department. Dining Room Managers key role of the Food

& Beverage leadership team is to drive the team culture and uphold the

Crowne Plaza and IHG Standards and Vision. By doing this it will create an

engaging place to work, excel in customer satisfaction, and reach all goals

expected for the leadership role. The Dining Room Manager must demonstrate excellent

leadership at all time, be positive outgoing, clear and direct communication and

team building skills with all associates, peers, and all management within

Crowne Plaza. The Dining Room Manager is responsible for ensuring that guest

experiences at Salt + Marrow Kitchen are top tier and are IHG and Crowne Plaza Standards.

This position reports directly to the Director of Food & Beverage

Responsibilities

·

Supervise

the daily operations on the restaurant to ensure compliance with Standard

Operational Procedures, IGH Merlin Compliance, Tips Training, safety and

cleaning regulations and procedures and to ensure an optimal level of service,

quality, hospitality.

·

Make

sure that all guest has an exceptional dining experience. In order for this to

happen the Dining Room Manager must be present in the dining room at all time.

The Dining Room Manager must circulate the room and talk to each table to

ensure that all needs are meet.

·

The

Dining Room Manager responsibility is to ensure that the shift is set up for

success: The Dining Room manager should have a checklist of responsibilities

that need to be completed before opening. (refer to SOP) and a checklist of

responsibilities for each closing shift.

·

The

Dining Room Manager should always have a pre-shift 15 minutes before the shift

start. In this pre-shift such topics as guest count, server sections, anything

that may be out from Kitchen or Bar, and all events that are happening in the

hotel, and special guest that are in total, and scores

·

Maintaining

positive customer relationships, processing complaints, and responding to

customer needs

·

Assist

with Marketing Events and Specials to raise revenue

·

Creating

and enforcing restaurant policies, targets, and goals

·

Training

and managing food and beverage staff

·

Assist

with hiring with the Director of Food & Beverage

·

Able

to work flexible shifts that may consist or mornings, afternoons, evenings, and

holidays. As Dining Room Manager this position is expected to work 5 days a

week 35 – 40 hours a week.

·

Monitor

and control F&B Budget (i.e. labor cost, beverage cost, all supplies, and

equipment) and coordinate with Food & Beverage Director to maximize revenue

and expenses while providing quality service. Any purchases need for the

restaurant must be placed by the Food & Beverage Director

·

Implementing

company programs such as employee recognition and resolving daily operational

problems through consistent monitoring of the FOH staff. Ensuring all are

following compliance with safety and security regulation, SOP’s and to ensure

the optimum level of service, quality, and hospitality

·

Must

obtain ServSafe, TIPS Certification, IHG Merlin Compliance for Crowne Plaza

Employee, and all IHG Merlin Supervisor/ Dining Room Manager trainings and

standards

Qualifications

Experience

·

Two

to three years in the related position with the company or other organization

·

Strong

working knowledge of related computer software, including restaurant management

software

·

Excellent

customer service skills

·

Great

delegation skills

Knowledge/Skills

·

Advance

knowledge of the principles and practices within the restaurant and food &

beverage

·

Exceptional

knowledge of management of people, complex problems, efficient restaurant and

guest skills

·

Excellent

vision necessary. Excellent speech and communication skills required for verbal

interaction with the guest and associates

Physical Demands

The physical

demands described here are representative of those that must be met by all

associates to successfully perform the essential job functions of the job.

·

Lifting,

pushing, pulling, and carrying tables, chairs, boxes (50 pounds’ maximum)

·

Bending/kneeling

required

·

Continuously

Standing

Environment

·

Physically

Strenuous – prolonged standing, walking, lifting and carrying throughout entire

shift in indoor/outdoor environment

·

Inside

90% of an 8-hour shift, may defer if it’s a holiday or special event

·

Outside

10% of an 8-hour shift, may defer if it’s a holiday or special event

We are a team of caring, entrepreneurial, resilient hoteliers passionate about extraordinary guest service, committed to profitability, and dedicated to the long-term growth and development of our associates.