DIRECTOR OF CONFERENCE SERVICES

Company : Compass Group

Job Type : Full Time

New York, Ny

Number of Applicants

:

000+

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Job Description - DIRECTOR OF CONFERENCE SERVICES

Salary: $115000 - $125000 / Year

Other Forms of Compensation:

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

We are seeking a highly motivated and experienced individual to join our luxury space as the Director of Conference Services. As the Director of Conference Services, you will be responsible for curating and delivering exceptional event experiences for our clients. You will play a vital role in connecting with clients, planning and forecasting events, and ensuring the seamless operation of our space. The ideal candidate will have a passion for delivering exceptional service, strong organizational skills, and the ability to maintain a welcoming and high-quality environment.

Duties and responsibilities

Key Responsibilities:
Knowledgeably introduce the club space to clients and members by offering tours and connecting with them to curate their event.
Serve as the main point of contact for all private events and collaborate with different business streams to support club events and meetings.
Plan and forecast club events, ensuring that monthly revenue forecasts are prepared and met.
Promote club services to enhance the event experience and drive client satisfaction.
Personalize the event experience to create memorable and unique moments for members and clients.
Demonstrate strong organizational skills by mapping out all current and future events in the space.
Collaborate with the property management team to ensure all Certificates of Insurance (COIs) are reviewed and up to date.
Maintain a welcoming atmosphere in the lounge space, ensuring it is always clean, well-maintained, and aesthetically pleasing.
Manage member registration procedures, ensuring a seamless and efficient process for new and existing members.
Implement and oversee daily check-in practices, maintaining accuracy and attentiveness at all times.
Follow up on all maintenance issues on-site to ensure the club is offering a seamless experience to clients.
Monitor and analyze member feedback and satisfaction metrics to identify areas for improvement and implement strategies for enhancing the overall member experience.
Foster a positive and inclusive work environment that encourages teamwork, innovation, and a passion for exceeding member expectations.
Continuously update and maintain detailed records of member preferences to enhance personalized experiences.
Train, coach, and mentor the Experience Concierge team to deliver exceptional service and uphold the highest standards of hospitality.
Provide guidance and support to the team in handling member inquiries, requests, and feedback, ensuring prompt and satisfactory resolution.
Oversee Audio Visual operations, ensuring seamless execution of presentations, events, and member experiences.
Passion for hospitality, with a genuine desire to create memorable moments and exceed guest expectations.

Qualifications
Bachelor's degree in Hospitality Management, Event Management, or a related field.
Proven experience in conference services, event planning, or a similar role within the luxury hospitality industry.
Excellent interpersonal and communication skills to build strong relationships with clients and team members.
Strong organizational skills with the ability to prioritize and manage multiple tasks and events simultaneously.
Detail-oriented mindset with a focus on delivering exceptional service and attention to detail.
Proficient in event planning software and tools.
Ability to thrive in a fast-paced and dynamic environment.
Knowledge of local regulations and requirements for hosting events.
Flexibility to work evenings, weekends, and holidays as required.

Apply to Flik today!

Flik is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Flik maintains a drug-free workplace.

Associates at Flik Hospitality are offered many fantastic benefits.