Director of Emergency Services

Director of Emergency Services

Location: San Antonio, TX

Shift: Full Time, Days (Rotating Weekends)

Salary: $100,000 - $110,000 with a 15% annual incentive bonus

Job Summary

We are seeking a dynamic and experienced Director of Emergency Services to join our team in San Antonio. In this role, you will lead our Emergency Department, ensuring high-quality patient care, effective resource management, and strong team performance. This position requires excellent leadership skills to thrive in a fast-paced, high-acuity environment.

Key Responsibilities

Service

• Identify and solve problems affecting service quality.
• Participate in committees and communicate updates effectively.
• Enhance the patient experience in the Emergency Department.

People

• Coach and provide feedback to staff.
• Adhere to Human Resource policies.
• Share important departmental and industry information with the team.
• Foster employee engagement and build strong relationships.
• Mentor future leaders and participate in employee and patient rounding.

Quality

• Enforce emergency care standards and ensure compliance.
• Develop and evaluate programs to maintain quality patient care.
• Monitor compliance with regulations and hospital policies.
• Oversee quality improvement initiatives.
• Ensure the department follows safety protocols.

Finance

• Develop new program strategies to expand services.
• Manage and prioritize capital equipment requests.
• Oversee the department's budget and resource utilization.

Growth

• Drive the growth of emergency services.

Community

• Represent the department confidently within the organization and community.
• Build strategic external networks.

Qualifications

• Education: Bachelor’s degree in Nursing required; Master’s degree (MHA, MSN, MBA, or related field) preferred.
• Experience: At least 3 years in emergency services and 3 years in a leadership role, or an equivalent combination of education and experience.
• Licenses/Certifications:
  • Current registered nurse license in Texas.
  • Advanced Cardiac Life Support (ACLS) certification.
  • Pediatric Advanced Life Support (PALS) or Emergency Nurse Pediatric Course (ENPC) certification.
  • Basic Life Support (BLS) certification.

Skills and Abilities

• Strong human resource management, program development, and fiscal management skills.
• Familiarity with regulatory and accrediting agency standards.
• Ability to handle pressure in a fast-paced environment and hold staff accountable.
• Clinical competence to assist staff when needed.
• Comfortable working in a smaller facility and managing multiple responsibilities.
• Awareness of increasing behavioral health population and extended hold times.

Additional Information

• Team: 46 full-time employees
• Facility: 13-bed Emergency Room
• Patient Volume: 65-70 patients daily
• Acuity: High
• Capacity: 85-90% daily
• Reports to: Chief Nursing Officer (CNO)

We offer a competitive salary, a supportive work environment, and the opportunity to make a significant impact on our community. If you are a dedicated and experienced leader in emergency services, we encourage you to apply.