Director technical services

Full job description

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

Schedule Weekly Hours:

Why Emplify Health?

• Tailored Benefits Package: We offer a comprehensive benefits package that varies based on your location. To learn more about the specific benefits available in your area, please inquire with the recruiter during the application process.

• Flexible work location: While this role offers some flexibility in work location, candidates must reside within a reasonable commuting distance of La Crosse or Green Bay, WI due to frequent on-site needs.

At Bellin Gundersen, we believe in leading with love and fostering a culture of belonging and excellence. If you share our values and are looking for an opportunity to make a significant impact on our workforce, we invite you to submit your application.

ONE SYSTEM, ONE VISION: Bellin Gundersen Health System is a large and growing health system with a strong presence in the region. We operate 11 hospitals, more than 100 clinics, and employ over 14,000 teammates across 35 counties in 4 states.

Job Description:

MINIMUM QUALIFICATIONS :

Education :

Bachelor’s Degree in relevant technical disciplines

Certification/Registration/Licensure :

N/A

Experience

• 10+ years of demonstrated enterprise infrastructure experience within IT

• 7+ years of management experience and building enterprise infrastructure teams

• Demonstrated knowledge of business, technology, application, data, and security

• architectures

• Track record of successfully establishing and implementing enterprise infrastructure management methods and practices in an Agile and DevOps environment

• Demonstrated knowledge of SaaS, infrastructure, database, and cloud computing architectures

• Demonstrated knowledge of data security and compliance controls

• Ability to articulate a vision and strategy in a way that connects with the corporate strategy

• and inspires individuals at all levels

POSITION SUMMARY :

The Director, Technical Services defines the vision, strategy, and roadmap for overall enterprise infrastructure to facilitate strategic and long-range planning for a set of broad business objectives. Responsible for IT infrastructure including Data Center operations, Telecommunications, Network, Server, Data Base and Storage, as well as Cloud Compute and Storage. Is responsible for reliable system uptime.

Communicates the infrastructure vision across the enterprise and helps various segments adopt and adapt to the proposed solutions. Builds the infrastructure roadmap with the business strategy in mind to ensure a reliable, scalable and optimized technology infrastructure.

Mentors Infrastructure Leaders and staff, providing opportunities

for professional growth via education in IT concepts, guidance, and hands-on training.

Removes obstacles that impede their objectives; engages and influences all major business partners on their respective initiatives.

Partners with EPMO and Solution Management to align programs to the overall IT strategy and infrastructure roadmap and defines and implements infrastructure principles, methodologies, and benchmarks.

Works with security and compliance teams to ensure that methodologies in cybersecurity are applied and conforms to company and industry practices.

Researches, evaluates, and recommends infrastructure technologies. Helps lead tradeoff studies and promotes adoption of the right solutions for the enterprise; works closely to operationalize the architectures with solution architects and delivery team to profile the implementation.

Participates in an enterprise architecture review board to ensure technical solutions meet the expectations of the business while coexisting with existing architectures.

Defines and maintains inherently secure, reliable, resilient, and composable infrastructure that scales for growth and manages the deployment and configuration of systems utilizing strict ITIL based change management processes and

procedures.

Defines repeatable artifacts that document the proposed architectures, designs, processes, and tooling.

Helps with reviews and audits of existing architectures and implementations and helps with refactoring architectures where required.

Creates and maintains an attitude of continuous improvement in the IT department. Seeks innovative ways to apply technology to the organization’s core activities and supports management processes to improve productivity and quality while reducing cost and develops an annual ITDS Capital and Expense budget.

Reviews all areas of expenditure for opportunities to reduce expenditures while maintaining required service levels.

ESSENTIAL JOB DUTIES/MAJOR RESPONSIBILITIES:
1. Communicates the infrastructure vision across the enterprise and helps various segments adopt and adapt to the proposed solutions. Builds the infrastructure roadmap with the business strategy in mind to ensure a reliable, scalable and optimized technology infrastructure.

2. Mentors Infrastructure Leaders and staff, providing opportunities
3. for professional growth via education in IT concepts, guidance, and hands-on training.

4. Removes obstacles that impede their objectives; engages and influences all major business partners on their respective initiatives.

5. Partners with EPMO and Solution Management to align programs to the overall IT strategy and infrastructure roadmap and defines and implements infrastructure principles, methodologies, and benchmarks.

6. Works with security and compliance teams to ensure that methodologies in cybersecurity are applied and conforms to company and industry practices.

7. Researches, evaluates, and recommends infrastructure technologies. Helps lead tradeoff studies and promotes adoption of the right solutions for the enterprise; works closely to operationalize the architectures with solution architects and delivery team to profile the implementation.

8. Participates in an enterprise architecture review board to ensure technical solutions meet the expectations of the business while coexisting with existing architectures.

9. Defines and maintains inherently secure, reliable, resilient, and composable infrastructure that scales for growth and manages the deployment and configuration of systems utilizing strict ITIL based change management processes and
10. procedures.

11. Defines repeatable artifacts that document the proposed architectures, designs, processes, and tooling.
12. Helps with reviews and audits of existing architectures and implementations and helps with refactoring architectures where required.

13. Creates and maintains an attitude of continuous improvement in the IT department. Seeks innovative ways to apply technology to the organization’s core activities and supports management processes to improve productivity and quality while reducing cost and develops an annual ITDS Capital and Expense budget.

14. Reviews all areas of expenditure for opportunities to reduce expenditures while maintaining required service levels.

Core for all Leaders
1. Organizational Strategy and Implementation - Recognizes market trends, judges the impact on their AOR, contributes to responsive strategic plans, develops AOR operational plans, articulates these plans, and ensures they are communicated to gain alignment and commitment of all AOR staff.
2. Fiscal Management - Effectively uses established processes to ensure accountability for effective operations and resource management.
3. Human Resource Management - Effectively uses established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled employees.
4. Excellence in Service and Quality- Achieves seamless delivery of quality patient care, safety, excellence in patient experience, and customer service. Utilizes Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design.
5. Organizational Leadership - Provides leadership and accomplishes objectives by ensuring the integration of processes and initiatives while modeling collaboration. Participates and supports in brand/service delivery teams as requested.
6. Maintains accountability for implementation of requirements of regulatory agencies
7. Serves as liaison to the community
8. Duties and responsibilities as defined by specific department (if applicable)

PRACTICES AND PROMOTES BEHAVIOR CONSISTENT WITH THE MISSION, VISION AND VALUES :

Mission :

Together, we inspire your best life by relentlessly caring, learning and innovating.

Vision :

Leading with love, we courageously commit to a future of healthy people and thriving communities.

Values:

Belonging, Respect, Excellence, Accountability, Teamwork, Humility

Environmental Conditions

Not substantially exposed to adverse environmental conditions (as in typical office work)

Physical Requirement/Demands of the Position

Sitting - frequently

Static Standing - rarely

Walking/Standing - occasionally

Driving - occasionally

Reaching Below Shoulder - occasionally

Repetitive Actions Pinch Forces - occasionally Pounds of Force: 0-25

Repetitive Actions Fine Manipulation - frequently

Lifting – rarely Pounds of Force: 0-25

I f you need assistance with any portion of the application or have questions about the position, please contact or call

Equal Opportunity Employer