Dispatcher/Customer Service Representative - Urgent Position

We are hiring an organized Dispatcher/Customer Service Representative to join our stellar team at The Compost Crew in Rockville, MD.
Growing your career as a Full Time Dispatcher/Customer Service Representative is a terrific opportunity to develop exceptional skills.
If you are strong in teamwork, persuasion and have the right drive for the job, then apply for the position of Dispatcher/Customer Service Representative at The Compost Crew today!

Grow Your Career at Compost Crew

Join us at Compost Crew, a locally owned fast-growing organics recycling company based in Rockville, MD. We are rescuing nearly 20 million pounds of unwanted food scraps from the landfill per year, helping to retain valuable nutrients by converting the food scraps into a rich soil amendment – compost. Compost Crew is the largest organic recycling company in our region, serving nearly 10,000 homes, businesses, communities and governments throughout Washington D.C., Maryland, and Virginia. We’re innovative leaders in the elimination of food waste, revitalization of our soil and sustainability. At Compost Crew, you’ll enjoy a safe, friendly work environment where you’ll be treated with appreciation and respect. You’ll make a real difference in the well-being of our community and environment. 

Position Overview

Do you like to be at the heart of operations? If you thrive on real-time plan execution, schedule management, problem-solving and accountability, this is the position for you. You’ll be the central point of contact for our residential customers, drivers and managers. Every day, you’ll see your impact on service quality, safety and asset management. You’ll be a key contributor to successful route execution using precision logistics tools.  Key Requirements

• High School diploma or equivalent

• At least one year experience in a high-volume dispatch & customer service role 

• Customer service/Communication/Collaboration skills

• Ability to prioritize work in a fast-paced environment

• Discipline in applying department/company processes and procedures 

• Problem-solving and action follow-up skills

• Effective and professional communication skills via email, telephone, and other technological devices

• Proficiency in use of scheduling and communications software applications

• Attention to detail and accuracy in using multiple information sources, including reports and databases

• Reliable attendance in office

• U.S. employment authorization

Other Helpful Background

• Associate’s degree or equivalent

• Experience in environmental management, transportation, waste management or logistics industry

• Community service experience

• Continuous improvement knowledge/skills

• Interest in sustainability 

Responsibilities

• Assist on planning, assigning, monitoring, and following-up daily route assignments 

• Assist in determining weekly Driver and Helper staffing 

• Maintain high-volume communication with residential customers, Drivers and management regarding delays, changes, cancellations, re-routing, and continuous improvement processes

• Serve as an emergency point of contact for Drivers/Helpers on logistics and safety issues

• Communicate with residential customers regarding service

• Ensure same-day service for all residential routes, escalating as needed

• Take action to resolve complaints and problems

• Comply with department/company processes and procedures

• Maintain dispatch logs and databases 

• Prepare and distribute operational reports

Schedule

• Schedule - Monday to Friday 7 am - 4 pm
• Early morning, evening or weekend work may be required sometimes to meet business needs
• Location - 12343 Carroll Ave., Rockville, MD 20852 (10 min. walk/5 min. bike ride from Twinbrook Metro station. 5 min. walk from #10 and #C4 bus stop)
• Setting - In office daily

Compensation and Benefits

• Competitive salary

• Top-tier medical insurance with generous contribution for self and dependents

• Dental, vision, life and ADD insurance

• 401k retirement plan

• Paid Time Off

• Employee Assistance Program

Learn more about Compost Crew at:

Benefits of working as a Dispatcher/Customer Service Representative in Rockville, MD:

● Learning opportunities
● Advancement opportunities
● Advantageous package