Donor Services Assistant I and II

Purpose and Scope

To support the Diocese of Phoenix in its mission to Encounter the Living Christ, this position performs administrative, clerical, and training duties in the Office of Mission Advancement.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Provide support to the leadership within the Office Mission Advancement.

· Ensures the highest level of customer service and communication to all our constituents.

· Assist in all aspects of donor services, including but not limited to gift processing, maintaining database records, phone calls and correspondence ensuring all are answered in a prompt, professional and confidential manner.

· Create and generate reports for reconciliation and other reporting needs as directed by the Donor Services Manager and/or OMA Donor Services and Admin Supervisor.

· In collaboration with the OMA Donor Services and Admin Supervisor, Donor Services staff assist with all aspects of events.

· Access information from various databases/software applications (e.g., Raiser’s Edge, Microsoft Office 365, etc.).

Level II Additional Responsibilities:

· In collaboration with the Donor Services Manager and/or OMA Donor Services and Admin Supervisor, provide job related training for the Office of Mission Advancement staff.

· In collaboration with the Donor Services Manager and/or OMA Donor Services and Admin Supervisor, develop and implement continuing training for all Donor Services team members.

· Works in collaboration with the Database Administrator for processing and importing gifts and other tasks as assigned by the Donor Services Manager and/or OMA Donor Services and Admin Supervisor.

Additional Job Functions

· Assist the Office of Mission Advancement staff as directed by the Donor Services Manager, OMA Donor Services and Admin Supervisor and/or Executive Director.

· Assist with and attend events sponsored by the Office of Mission Advancement as directed.

Knowledge, Skills and Abilities Required

· Must have the ability to work well with others in a team environment and demonstrate excellent customer service skills.

· Must have excellent communication skills, written and verbal.

· Must have the ability to demonstrate a high level of professionalism in interaction with volunteers, donors, and other Diocesan employees.

· Must be able to maintain a high level of confidentiality.

· Must demonstrate proper use of English, including spelling, grammar, and punctuation.

· Ability to read and write and communicate in Spanish.

· Ability to work accurately in a high-volume data entry environment.

· Must be proficient in the use of Microsoft Office Suite.

· Ability to work occasional evenings and/or weekends.

Job Requirements:

Minimum Qualifications

· Active practicing Roman Catholic who is in full communion with the Church.

· Able to articulate a clear understanding of the Catholic faith and to serve as a committed witness to its mission.

· Ability to exercise prudent and independent judgment, and maintain efficient, confidential procedures in handling Diocesan matters.

· Associate degree or equivalent work experience, preferably in a non-profit environment.

Work Environment

· This job operates in a professional office environment.

· This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

· This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Diocese of Phoenix Diocesan Pastoral Center
400 E Monroe St
Phoenix AZ, 85004-2336 Apply Now