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Under direct supervision, the End User Services Specialist II will p erform IT support activities to address low to medium complexity IT issues (Tier 2) for the Enterprise Service Desk or a specific GD-OTS operating location under the supervision of the Enterprise Service Desk Supervisor/Manager or an End User Services Location/Strategic Business Unit Supervisor/Manager.
Impact of the Role
Physical Demands
The above statements describe the general nature and level of work only. The statements do not represent an exhaustive list of required responsibilities and skills. Other duties may be added or this job description may be amended at any time. This job description does not alter an employee’s at-will employment status or create an employment agreement or contract, implied or otherwise.
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