Enrollment Processing Specialist

Title: Enrollment Processing Specialist

Employee Classification: 52 Wks Unit 

Department: CE Central Operations

Salary Range: 37,645

Who we are:

We are not-for-profit: St. Louis Community college (STLCC) is a non-profit institution dedicated to empowering students, expanding minds, and changing lives. Employees are committed to strengthening the St. Louis community with inclusive and transformative education.

We are a respected employer: For 60 years, STLCC has served the St. Louis community, expanding to 4 main campuses, 2 education centers, 2 workforce training centers, and 5 centers of excellence. More than one-half of the households in St. Louis have at least one member who has taken classes at STLCC.

We make an impact in the community: Through credit courses, continuing education, and workforce development programs, STLCC annually serves nearly 69,000 students.  More than 80% of career and technical graduates employed in their fields or continue their education at four-year institutions within six months of graduation.  STLCC sends more transfer students to Missouri’s four-year colleges/universities than anyone else.

We value Diversity, equity & inclusion: STLCC is committed to fostering an atmosphere of appreciation for all people, regardless of race, color, creed, religion, sex, sexual orientation, gender identity and expression, national origin, ancestry, age, disability, genetic information, veteran status, or class.

What you get:

Benefits package [for full-time employees]: STLCC offers one of the best benefit packages in the St. Louis area. As a STLCC employee you will have access to a 100% match on your contribution to retirement, two health insurance plans options that are no cost to the employee - including an HSA option, low-cost life insurance with a 3x salary benefit, and other low-cost benefits including dental, vision, AD&D, ST LT disability insurance.

Opportunity to grow: Over half of our employees have served the college for more than 12 years, exploring different career paths and advancing to higher level positions.

Education & training opportunities: STLCC offers tuition waivers for employees [full-time and part-time] + their dependents.  Full-time employees can take advantage of tuition reimbursement for other institutions after just 6 months of service, and an annual professional development allotment.

Work/life balance: Full-time STLCC employees have access to a generous time off package, including holidays, vacation, personal days, medical leave, and other leave options. Our holiday schedule even includes a paid winter holiday at the end of the calendar year.

Commitment to wellness: STLCC HR boasts a dedicated health and wellness specialist who is enthusiastic about creating a culture of wellness throughout the College. With access to college wellness vendors, employees are educated, motivated, and rewarded for healthy behaviors. STLCC employees and anyone living in their household also have access to an employee assistance program (EAP) that can help them with virtually any life need.

The basics of this position:

This position serves as a member of a cross-functional enrollment processing team. Primarily located at the Meramec campus. While it may be assigned specific day-to-day processing duties, the expectation of this position is to be skilled in the ability to perform all basic enrollment processes necessary to support the admission, registration, and retention of students through completion of educational goals. Responsible for interacting with students, staff, faculty and public in a pleasant, tactful, and courteous manner that represents a student-centered philosophy, supportive of providing an exceptional student experience.

What you'll do:

• Monitors applications for admission for all student types. Resolves discrepancies in residency, student type, and tuition and fees assessment based on enrollment data. Assists with automated and manual processing of applicants and initiation of communication regarding admission decision.
• Assists with intake and entry of enrollment documents, including but not limited to: high school transcripts, college transcripts, GED/HiSet certificates, dual credit/dual enrollment approval forms, etc. Processes educational verifications and transcripts for non-credit students. Prepares and processes admissions/enrollment correspondence to students via US postal mail and e-mail.
• Performs in-person, mail-in, and phone registrations for non-credit courses; registers credit students; provides information, routine guidance and interpretation on Web registration.
• Collects registration fees and payments for miscellaneous obligations, enters waivers, receipts actual payments, cash close, balances petty cash, prepares totals for bank deposit and daily balance report for business office; tracks errors in student financial accounts; prepares refunds for students, when appropriate.
• Facilitates withdrawals and schedule changes for students; handles all details connected with cancellation of credit and non-credit courses including the notification of instructors and students.
• Provides technical support for student and department needs.

Education, experience, and other requirements:

Associate’s Degree or equivalent college credit and a minimum of 1 year of experience working in an educational environment, preferably in admissions, registration, or student records; or 3 years of relevant experience. High attention to detail and accuracy along with the ability to communicate effectively in a professional manner is a must. Must have working knowledge of the Microsoft applications suite.

Preferred Qualifications:

Strong technical aptitude and experience with Ellucian Banner student information system is a plus.

About St. Louis Community College

STLCC has provided opportunity for all. As the largest higher educational institution in the region, STLCC has served more than 1.2 million students. Over 50% of households in the St. Louis area are represented in our former and current student body. Since 1962, St. Louis Community College has held fast to the fundamental belief that education has the power to lift us up — as individuals, as communities and as a city.Today, STLCC consistently ranks among the top associate degree-awarding institutions in the United States. As we launch students into new and better careers, four-year degrees and richer lives, we strengthen St. Louis one student at a time. The College employs 1,400+ full-time faculty and staff and 2,300+ part-time faculty and staff

Connections working at St. Louis Community College