Entry-Level Customer Service Specialist

Embark on a journey to harness your potential and spark your career from the comfort of your own home as a Full-Time Remote Entry-Level Customer Service Specialist. We are a distinguished organization committed to empowering small business owners by providing unparalleled financial guidance and bookkeeping services. We're thrilled to offer a rewarding compensation of $16-$19 per hour, based on your experience. Our inclusive benefits package is designed with your health and future in mind, featuring affordable health benefits, an IRA retirement plan, paid time off (PTO), paid holidays, and flexible working hours to accommodate your lifestyle. Plus, we're dedicated to your personal and professional development through a mix of formal and informal learning opportunities, emphasizing our commitment to your growth and well-being. What We're Looking For: A minimum of a high school diploma or equivalent.
Typing speed of 50+ WPM and proficient computer skills.
At least 1 year of experience in a high-volume call center.
Consistently high QA/KPI scores, averaging 90% or above.
Familiarity with CRM software.
Experience in the home service industry (e.g., HVAC, plumbing, electrical) is advantageous. Your Role: As an Entry-Level Customer Service Specialist, your zest for learning, adaptability to change, and attention to detail will make you an invaluable asset to our team. Your reliability and excellent attendance record provide a solid foundation for our collective success. With a focus on skill enhancement, you're driven to achieve greatness. Your empathy and genuine care for client well-being will be evident in every interaction. You'll be instrumental in fostering a cooperative work environment, leveraging your superb communication and listening skills to handle customer inquiries effectively. Your adeptness at call control, de-escalation, and making thoughtful decisions will balance client satisfaction with our goals, ensuring efficiency in task execution. Your dedication to maintaining a stable private internet connection is crucial for delivering seamless service. About Us: Our mission is to demystify financial and bookkeeping management for small business owners in the home service trades, ensuring the highest standards of service. With a team rich in industry experience, we offer insights to enhance our clients' business performance. Known for our professionalism and expertise in scheduling software and accounting integrations, we enable our clients to concentrate on their core skills by managing the rest. To attract and retain top talent, we provide competitive compensation, flexible scheduling, and the convenience of working remotely. Join Us: This is your chance to elevate your career and make a significant impact on the success of small businesses. Our quick, mobile-friendly application process is just the beginning of your journey with us. Propel your career forward and help us light the way to a brighter future for small businesses! Apply Now and be part of a team that values your growth, flexibility, and success.
Employment Type: Full-Time
Salary: $ 16.00 19.00 Per Hour