Field Service Tech Trainee

We are looking for a Field Service Technician Trainee in the Kent/Auburn/Renton area (but will also cover other areas as needed). What’s in it for you?

• Competitive salary plus opportunity for profit sharing.
• Comprehensive benefit package including medical, dental and vision coverage.
• Generous PTO Program, Paid Sick Leave, 8 paid holidays, and an anniversary day to celebrate your work anniversary.
• 401k program, Long-term disability, Short-term disability, and other supplemental benefits.
• Opportunity to work with a supportive team in a fast-paced environment.
• Career growth and advancement.
• Family owned for 135+ years.

What you’ll be doing…
As a Service Technician Trainee, you will create an Exceptional Client Experience while you learn to perform onsite repair and installation assistance on a variety of dental equipment. Developing your skills in client relationship building and positive communication, along with your technical skills, are key to success in this role. This is a hands-on training position that will be learning how to troubleshoot, repair, and install dental equipment. The Service Tech Trainee requires strong technical aptitude for mechanical systems, exceptional customer service skills, and the ability to quickly gain proficiency in technical skills.

• PROVIDE AN EXCEPTIONAL CLIENT EXPERIENCE by building relationships and performing timely repairs and installation services for basic equipment/projects.
• DEMONSTRATE CONTINUAL PROGRESS on Training Plans by learning the technical skills and knowledge necessary to be an exceptional Service Technician, attending trainings and meetings as scheduled, proactively seeking assistance, following learning plan, meeting training milestones, and demonstrating competency in a timely manner.
• SUPPORT BURKHART’S PROFITABILITY by completing all service orders at the time of service and reviewing the work performed and parts used (or ordered) with the client or responsible staff member before leaving the client’s office.
• COMPLETE REPAIRS that impress for repair skills you’ve learned by consistently troubleshooting and performing repairs that keep our offices up and running.
• COMPLETE INSTALLATIONS that impress by following the installation team lead’s instructions and performing assigned tasks.
• WORK SAFELY by being aware of safety for themselves and others, using the proper personal protective equipment, being alert, lifting appropriately, driving safely, reporting hazards, and following safe jobsite rules.
• COMMUNICATE in a timely, polite and professional manner with internal and external customers as needed regarding the progress of the assignment. Ensures clients know repair status and parts ordered before leaving office.
• FOLLOW POLICIES AND PROCEDURES by complying with all terms of the Fleet Management Policy, including safe driving, maintenance, cleanliness, and accident management policies.
• MAINTAIN PREPAREDNESS by maintaining van inventory levels as per Burkhart policy and keeping tools in good working order; demonstrates exceptional levels of organization.

What you’ll need…

• High school diploma or GED equivalent.
• Ability to travel by car and airplane to client offices, meetings, trainings, and events as assigned. Out of town travel of up to 50% may be required, depending on territory.
• Maintain a valid driver’s license, maintain a good driving record (as defined by Burkhart’s liability insurance), and be insurable at all times. This position requires that you drive a variety of vehicles, none of which require special commercial licensing.

Preferred Additional Education and/or Experience:

• Vocational training in mechanics, electronics, pneumatics, hydraulics, and/or military technical training.

Salary Info:

• Salary Range is $55,000 - $59,000.

Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity. Who we are…
Burkhart Dental Supply is a full-service dental supply company founded on three major principles: integrity, knowledge, and our client’s success. In addition to supplies, we offer equipment and technology, service and repair, practice consulting, and office planning and design. We are a family and employee-owned industry leader proudly led by President Lori Burkhart Isbell, the fifth-generation granddaughter of Founder William E. Burkhart, DDS. Headquartered in Tacoma, Washington, Burkhart has 400 associates, ten regional divisions in nineteen locations, and three distribution centers. We pride ourselves on being an honest and ethical business partner and doing what's right for our clients. Holding ourselves accountable and investing in our Associate’s education and training increases their clinical, business, and technical expertise. This helps keep our clients informed. It also helps them make knowledgeable business decisions that contribute to their long-term success. Please visit our website:  Burkhart is an EEO/AAP Employer and a VEVRAA Federal Contractor At Burkhart Dental Supply, we believe that a diverse and inclusive work environment allows us to better serve our customers and our associates. Through varying backgrounds, points of view, and experiences, we come together to provide products and services of the highest quality, reliability, and integrity across a diverse spectrum of customers. We believe that what each person brings to the table, as we stand shoulder to shoulder with those we serve, will allow us to do great things for our community.