Field Service Technician I

The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

• Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
• Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
• Maintain equipment to promote continuous operation of IGT equipment.
• Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
• Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
• Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
• Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
• Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

Qualifications

• High school degree or GED equivalent required.
• 1 or more years of experience in a customer service related position
• 1 or more years of experience in technical repairs
• Must possess a valid driver's license, have a good driving record and demonstrate the ability to correctly perceive colors.
• Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location).
• Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current.
• Ability to work at heights (rooftop) for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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