Field Service Technician II

Summary

Join the WINNING TEAM at IGT Global!  IGT is seeking a skilled Lottery Field Services Technician in the area of Norfolk. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization. 

IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits day one of being an IGT employee
12 paid holidays plus 2 floating holidays per year
3 weeks of paid vacation per year, prorated first year
401K with employer match and 100% vested day one
Company paid parental leave, life insurance, short term disability and long-term disability
Gym membership reimbursement, free identity theft protection, and tuition reimbursement

Responsibilities

Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Maintain equipment to promote continuous operation of IGT equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle

Qualifications

Education Required
High School Diploma or equivalent required.
Technical or I.T. related training or education is a plus.

Experience Required
4+ years of electronics, repair, field, or related industry experience.

Skills Required
Knowledgeable in electronics, data communications, or related area of expertise. 
Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.
Must be able to sit and drive for prolonged periods of time.
Demonstrate dexterity when working with tools and work with moving parts and electrical current. 
May work at heights for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

Keys to Success

• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership

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