Field Services Engineer

JOB DETAILS 

Field Services Engineer

SALARY 

A competitive remuneration package is available, based on quality and range of experience.

ABOUT ZENOBE

Our goal is to make clean power accessible, to accelerate the shift to zero carbon power and transport.

We’re building and operating the world’s most sophisticated battery systems to enable the uptake of more renewable power and accelerating fleet electrification, de-risking the transition to zero-emission transport at scale. We’ve been consistently innovative since we were founded in 2017, achieving major industry firsts and using proprietary software and data analysis to optimise operational performance for our customers. At the end of their life, we repurpose electric vehicle batteries to provide clean power at depots, on construction sites and film sets.

Today we have 730 MW of grid scale battery storage operational and under construction and are the largest owner and operator of EV buses in the UK, Australia and New Zealand, supporting over 1,000 electric vehicles worldwide. In our first five years we have raised nearly £1.8 billion in funding and have expanded into other markets such as the US. Our rapidly growing company is looking for highly talented and motivated people to join us.

THE OPPORTUNITY

Specifically, we are looking to recruit an experienced and electrically qualified process driven operations professional with experience in the EV Operations market, to help us scale up our operations processes along with the number of sites. The candidate will bring a good understanding of the technologies around electric vehicle charging, charger OEM’s and batteries, and monitoring and control software corresponding to both. Working with the Director of Asset Management & Operations and other members of the operations team the candidate will manage the day-to-day aspects of the operations process from the detection of issues to the reporting and development of systems to mitigate their reoccurrence. The role integrates with team members in analytics, software product management, construction and business development to maximise the value of new and existing projects. The role includes liaising with clients and external stakeholders. It will be a requirement to hit the ground running and to be comfortable operating at a rapid pace at times with high levels of ambiguity and the pressure of deadlines.

A BIT ABOUT THE DAY TO DAY

• Asset monitoring – asset health checks, alerts and performance monitoring to ensure high asset reliability without compromising safety and environmental commitments
• Issue management – proactively communicate with key stakeholders and ensure reporting procedures on incident management are carried out in accordance with contractual obligations
• Operations development – collaborate with key internal and external stakeholders to embrace the concept of co-development of services to ensure continuous improvements across the business
• Develop performance focused environment to meet objectives and KPI’s in accordance to the departmental and company strategy and goals
• Financial reporting - Monitors financial costs and reports monthly on operating costs to include sub-contractors, ad-hoc services, spare parts, to include all in-scope and out of scope activities
• Ensure customer relationship is prioritised at all times, communicating clearly and politely to promote retention and growth
• Manage day to day asset availability with the support of the in-country O&M Partner(s)

YOUR EXPERIENCE

ESSENTIAL SKILLS:

• Sounds Electrical Background – Degree or equivalent
• Previous experience in a critical infrastructure environment
• Electrical engineering awareness
• Experience with stakeholder management and communication

ESSENTIAL COMPETENCIES:

• A solid team player with a collaborative and consultative approach
• Excellent verbal and written communication skills
• Pragmatic, proactive and solution driven
• Able to thrive in a very fast-paced environment with high levels of accountability to key stakeholders
• Excellent organisational skills, able to multi-task, meet deadlines and prioritise competing demands
• Attention to detail and able to produce work of consistently high quality
• Proven record of success
• Previous experience in a client facing Operations role
• Proven track record of customer satisfaction and demonstrating operational and customer service excellence

OUR BENEFITS

We have an open, honest and trusting culture here at Zenobe. Apart from the unparalled opportunity to be at the forefront of the Net Zero revolution we are proud of the culture we have built. Here is what we can offer when you join the Zenobe community;

• At Zenobe we all work hard and go the extra mile so it’s important to rest and regenerate with 20 days holiday which increases after 5 years’ service
• 401k Scheme – Up to 4% matching
• Excellent opportunities for personal growth and responsibility plus a training budget
• Up to 25% performance related bonus
• Health, Dental, Vision & Life Insurance/ Reimbursement Plan
• Refer a friend bonus scheme

OUR APPROACH TO DIVERSITY AND INCLUSION  

Zenobe is committed to creating a diverse and inclusive environment which is as representative as possible of our society. All qualified applicants will receive consideration for employment without regard to age, disability, gender reassignment, marriage/civil partnership pregnancy /maternity, race, nationality, religion or belief, gender, political beliefs and sexual orientation. Our culture values meritocracy, openness, fairness, and transparency.